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2.5
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Warranty
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'The Shea Difference - about caring enough to create one great customer experience after another before, during and well after the purchase. '

We purchased a property in 2016 and while we have been reasonably happy in general when it comes to caring enough to create a great customer experience Shea will not stand behind their promise less than a 1 year after completion.

Advice to new home owners:

Keep meticulous notes of every conversation with Shea and DO NOT wait for the scheduled warranty inspections to report ANYTHING not fully functional.

We have had continuous problems with something that should be routine for a builder to fix, entry door has wooden cracks around the latch which is making pieces fall out. Small thing, should be no big deal? NOT. While the customer service reps working in the community have been great the true(?) colors of Shea appear when engaging with Customer Service Field Manager and VP Operations. Simply: "No - you are wrong, we are right as we have been doing this for 20+ years". I guess that must also be 'The Shea Difference' and this is where it becomes apparant that Shea's marketing slogan is just that - a marketing slogan. While the community customer service reps are trying hard senior manager and executives could not really care less about the brand promise and reputation.

Product or Service Mentioned: Shea Homes Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

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