Hilliard, Ohio
Not resolved
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

I have lived in about 15 different places, and I have never seen carpet this bad. Even the cheap apartment I rented after college had better quality than the 3rd level upgrade I paid thousands of dollars extra to upgrade for my new home.

My boyfriend and I have no kids, no pets, do not wear shoes in the house, and the Shaw carpet we purchased looks like it's several years old and frizzing even in the corners where no one walks. After 1 month of moving in, we noticed the fraying. In areas where we do walk it looks EVEN worse. America's Floor Source contacted Shaw, who sent an independent contractor to investigate.

The contractor told me he was out in my neighborhood a few days prior because one of my neighbors was complaining about the same issue. I just received a letter today saying that there is nothing wrong with the carpet. So... just a word of warning, if you want frizzy, matted, thin carpet then contact Shaw Floors and America's Floor Source.

Otherwise, I would look elsewhere. Since Shaw doesn't care, I will have to replace the carpet on my own dime. Very disappointing...!

Pictures are attached. Compare the carpet they gave me (pics 1, 2, and 3) to the carpet in the show room (pic 4).

Product or Service Mentioned: Shaw Floors Summer Straw Carpet.

Reason of review: Bad quality.

Monetary Loss: $8000.

Preferred solution: Full refund.

Shaw Floors Pros: Show room sample.

Shaw Floors Cons: Quality of the carpet installed.

  • Shaw Floors Carpet
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