Denver, Colorado
Not resolved
1.4
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I have a great life with dogs and kids so in order to make my life less stressed I had my hardwood floors replaced with Shaw Toulouse 8 mm floors. The saleslady sold me on their incredible durability, scratch resistance, and water resistance.

I've had them for 4 months and the boards near my doors shrunk and are separated at the seams. They have not been exposed to water. The installer said the sun shrunk them so I need to close up all my shades so my floor isn't exposed to light. What?!

I spent almost $3,600 on material and almost $5,700 on labor to now be afraid for anything to touch my floor including light. I could have had my wood floors redone multiple times for that.

I am happy that I my installer wasn't able to fit me in to do the rest of my main floor before all this trouble began. I'll never recommend or use Shaw products again.

Product or Service Mentioned: Shaw Floors Flooring.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

Shaw Floors Pros: Way the floor looked initially.

Shaw Floors Cons: Quality and service, Failure of this floor, Customer service.

  • Shaw Engineered Flooring
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