Contact Sharp Health Plan Customer Service

Besides phone communication, Sharp Health Plan allows customers to contact the company’s team via the following email: customer.service@sharp.com. This channel of communication is designed for general inquiries. Regarding inquiries related to individual or family plans, send a letter to ifpsales@sharp.com. If you need to ask for more details related to employer group plans, address your questions to shp.commercialsales@sharp.com. In the body of the letter, include as many details as possible, except for sensitive information, such as your medical history.

The Sharp Health Plan headquarters is located in the United States at 8520 Tech Way, Suite 200, San Diego, California 92123. This facility functions as a central location for managing services, supporting member inquiries, and coordinating healthcare plans’ operations. You can use the mentioned Sharp Health Plan address to send letters, documents, and other correspondence.

The Sharp Health Plan customer service specialists process calls during the following business hours: Monday through Friday from 8 a.m. to 6 p.m. GMT-8. If you want to speak with a nurse or require support outside these hours, the Sharp Health Plan customer service team is available 24/7 on weekends and from 5 p.m. to 8 a.m. GMT-8 on weekdays. Keep in mind that the company may change its schedule, especially during public holidays such as New Year’s Day, Thanksgiving, or Christmas. So, we recommend clarifying the hours of operation from the manager by emailing customer.service@sharp.com.

At this time, Sharp Health Plan does not offer a live chat feature to serve customers in real time. However, the company provides alternative digital tools such as email service and sending messages on the Facebook, Instagram, and LinkedIn pages. The first option is available after clicking on “Send us an email” on the “Contact Information” page. To access it, open the menu by clicking on three horizontal lines in the upper-right corner of the company’s website, click on “Contact us”, and follow “Contact Information”. Regarding clickable social media icons, you’ll find them under “Follow and review us” at the bottom menu.