Sharp Energy Phone Numbers and Emails

Customer Service:

  • (888) 742-7740

Sharp Energy Emails:

Customer Service
Technical Support

Sharp Energy Contact Information

Sharp Energy Website:

Sharp Energy Online Chat:

Corporate Office Address:

Sharp Energy
5011 N Dupont Hwy
Dover, Delaware 19901
United States
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How to contact Sharp Energy

Customers reach out to utility companies for customer support about various issues including:
- Account setup and account information
- Reconnection procedures and delays
- Billing and payment issues
- Cancellation and change of service provider
- Service transfer issues and change of address
- Emergency issues
- Utility outage
- Delivery issues

Below is a look at the necessary information and documents required when calling utility companies about the various issues.

Account number queries, sign up, and disconnection queries

Usually, when calling to set up an account with a utility company you will need to provide the following:
- identification documents e.g. ID, Driver’s License, or Social security number;
- your physical address e.g recent bill;
- start date;
- mailing address through which your billing invoice will be sent;
- contact information including phone number and email address.

Similar requirements apply for reconnection or disconnection, though some companies also require a deposit or a disconnection fee from you. To get your account number, you will need to provide:
- your name;
- zip code;
- social security number.

If the utility company has an app or website where you set up an account, you will be required to provide the following information during the sign up process:
- phone number;
- email address;
- zip code;
- physical and mailing address;
- utility account number (if already issued);
- first and last name.

For account number queries, call customer service with your:
- zip code;
- address;
- full name.

Supply issues or outages

When calling utility companies to report or check on the status of an outage, you will be asked for:
- account number;
- zip code;
- address;
- personal identification information such as the last 4 digits of your social security number, first name, and last name.

Billing and payment issues

The most common complaints to utility companies regarding billing and payments include
being overcharged or being billed but the amount does not reflect on the company’s records resulting in a disconnection.

When calling customer service for either scenario, you need the following:
- billing invoice for the particular period;
- bank statement or receipt showing the overcharged amount or the amount you paid.

In the case of an overcharge or double charge, the company may initiate a refund to your payment method. Otherwise, contact your card issuer or payment method provider to seek a chargeback. You will be required to provide:
- proof of transaction e.g bank statement;
- a copy of the invoice for the particular period.

Emergency issues

You may call your utility company for emergency technical issues such as outage. However, for emergencies that may be life-threatening, call 911 to have the issue resolved immediately and then notify the utility company. In both cases, you will be asked to describe in detail what is happening and to provide your location.

Since there may be differences in the customer service procedures and document requirements from one utility company to another, you must review the particular company’s help center for any specific requirements. Or, you could contact customer support to find out the documents and information you need to provide to facilitate the resolution of a given issue.

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Sharp Energy Terms of Service
Sharp Energy is one of the largest propane companies in the Mid-Atlantic Region. Welcome to (the "Site"). Sharp Energy and its affiliates ("Sharp Energy") provide website features to The User subject to the following terms and conditions (the "Terms of Use" or "Agreement"). These Terms of Use set forth the terms and conditions that apply to the use of the Site by The User of company services (The User or the "End User"). By using the Site, The User of company services agree to all of the Terms of Use set forth below. Please read them carefully. If The Client do not wish to agree to the Terms of Use, please refrain from using the Site. Some information and statements on this Site may contain projections or other forward-looking statements regarding future events or future financing performance of Sharp Energy. One can typically identify forward-looking statements by the use of forward-looking words, such as "project," "believe," "expect," "anticipate," "intend," "plan," "estimate," "continue," "potential," "forecast" or other similar words, or future or conditional verbs such as "may," "will," "should," "would" or "could." Sharp Energy wish to caution The Client that this information and these statements are only predictions and actual events or results may differ materially.
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