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Contact Shady Rays Customer Service

How to Reach a Person at Shady Rays

Verified Contact Information

Customer Service Number:

  • 1-213-817-5193
Call Now
Send Message

Customer Service:

  • 1-201-733-2612
    Prescription Support

Accessibility:

support@shadyrays.com

Customer Service:

optical@shadyrays.com
Prescription Support
team@shadyrays.com

Media:

marketing@shadyrays.com
Marketing Inquiries

Shady Rays Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Shady Rays Phone Number
1 (213) 817-5193
Average Hold Time
Less than 1 minute
Average Calls duration
4 minutes
Most Popular Shady Rays Email Address
team@shadyrays.com
Issue Resolution Rate
Low (24% reported full resolution)
Shady Rays Customer Service Rating
4.8 out of 5
View full overview

How to Contact Shady Rays?

Most Popular Number:

(213) 817-5193
Total calls: 69 Issues resolved: 8 Last call: May 20, 2026

Shady Rays, one of the direct-to-company sunglasses companies in the United States, can be reached using Shady Rays customer service number, which is 1-213-817-5193. Alternatively, if you are calling Shady Rays for prescription glasses, you can directly contact their customer support number for optical services, 1-201-733-2612. Available on weekdays from 9 AM to 5 PM EST, Shady Rays customer service is able to assist you with multiple issues, including general inquiries, product information, warranty and returns, and prescription and optical support, among others.

Shady Rays offer two distinct email addresses to contact their customer support team. For general support and inquiries, you can send Shady Rays customer support team an email at support@shadyrays.com. This particular email address is a convenient way to seek assistance regarding Shady Rays products and other services. Also, Shady Rays have another email address, optical@shadyrays.com, which provides specialized support related to customers’ prescription glasses and other optical concerns. By leveraging these email contacts, you can directly get in touch with Shady Ray's customer support team, ensuring prompt and tailored responses to your queries and issues.

Shady Rays’ customer service working hours are Monday to Friday, from 9 AM to 5 PM EST. During these hours, you can get in touch with the Shady Rays customer service team, who will address your queries, issues, and other concerns regarding Shady Rays’ products and services. You can either contact Shady Rays customer service using their dedicated customer service phone number or their email address. Shady Rays customer service phone number is 1-213-817-5193, and their dedicated customer service email address is support@shadyrays.com.

PissedConsumer Club

Contact Information

Shady Rays Website:

Shady Rays Help Center:

Corporate Office Address:

S. Rays, Inc. d/b/a Shady Rays
40 Kingbrook Pkwy
Simpsonville, Kentucky 40067
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm (EST)


Other Locations:

113 Marion, Suite 115

Lexington, KY 40517


8505 Park Meadows Center Dr., Ste 2061

Lone Tree, CO 80124

More contact details

Summary of Shady Rays Customer Service Calls

77 TOTAL
CALLS
03:45 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shady Rays?

Product/ Service Question:

  • “Broken sunglasses”
  • “Damaged glasses”
  • “Broken frame”

Return/ Replace Question:

  • “Lost glasses replacement”
  • “All of my shadyray sunglasses were stolen except for the Blue ones I wear all the time they were replaced the other ones I switched out depending on the day”
  • “I bought a pair because they were replaceable if lost or broken. Well I lost them and you won't replace them. Why???????”

Request for Information Question:

  • “Question about color rush”
  • “Missing screw and how do I replace”
  • “Order status”

Shipping and Delivery Question:

  • “I filed a claim never received a response”
  • “Delivery of glasses”
  • “Delivery”

Website/ Application Question:

  • “You site has a "trojan " attacking my computer when I order”
  • “Website not working right”

Payments and Charges Question:

  • “To get my discount”

Other Question:

  • “Colorist”
  • “My sunglasses- some happened I can not see out them now the lenses are spotted”
  • “Would like to try all styles”

Compare Shady Rays Customer Service To

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