Shady Rays Phone Numbers and Emails

Customer Service Number:

  • (213) 817-5193
Call customer service
Send Message

Customer Service:

  • (201) 733-2612
    Prescription Support

Shady Rays Emails:

Accessibility
Customer Service
Prescription Support
Media
Marketing Inquiries
Is this your business?

How to Contact Shady Rays?

Most Popular Number:

(213) 817-5193
Total calls: 38 Issues resolved: 4 Last call: Apr 22, 2024

Shady Rays, one of the direct-to-company sunglasses companies in the United States, can be reached using Shady Rays customer service number, which is 1-213-817-5193. Alternatively, if you are calling Shady Rays for prescription glasses, you can directly contact their customer support number for optical services, 1-201-733-2612. Available on weekdays from 9 AM to 5 PM EST, Shady Rays customer service is able to assist you with multiple issues, including general inquiries, product information, warranty and returns, and prescription and optical support, among others.

Shady Rays offer two distinct email addresses to contact their customer support team. For general support and inquiries, you can send Shady Rays customer support team an email at support@shadyrays.com. This particular email address is a convenient way to seek assistance regarding Shady Rays products and other services. Also, Shady Rays have another email address, optical@shadyrays.com, which provides specialized support related to customers’ prescription glasses and other optical concerns. By leveraging these email contacts, you can directly get in touch with Shady Ray's customer support team, ensuring prompt and tailored responses to your queries and issues.

Shady Rays’ customer service working hours are Monday to Friday, from 9 AM to 5 PM EST. During these hours, you can get in touch with the Shady Rays customer service team, who will address your queries, issues, and other concerns regarding Shady Rays’ products and services. You can either contact Shady Rays customer service using their dedicated customer service phone number or their email address. Shady Rays customer service phone number is 1-213-817-5193, and their dedicated customer service email address is support@shadyrays.com.

Shady Rays Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Shady Rays is 2138175193. 86% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 14 minutes.

  • Be prepared for the call as Shady Rays may ask you for the following information to identify you as a customer: first and last name, address or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Shady Rays Website:

Shady Rays Help Center:

Corporate Office Address:

S. Rays, Inc. d/b/a Shady Rays
40 Kingbrook Pkwy
Simpsonville, Kentucky 40067
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm (EST)


Other Locations:

113 Marion, Suite 115

Lexington, KY 40517


8505 Park Meadows Center Dr., Ste 2061

Lone Tree, CO 80124

More contact details

Shady Rays Rating Based on 4 Reviews

Rating details

4.4
more details
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Value for money
Delivery Service

Rating stats

Rating trend

How Good is Shady Rays's Customer Service?

Ireoluwa Xfa
Ireoluwa Xfa
Feels Satisfied | Apr 23, 2024

Excellent. Resolved my issue with courtesy, and professionalism.

Read full quote
Carey Kwd
Carey Kwd
Feels Satisfied | Oct 01, 2023

Steadfast customer service to satisfy their customers

Read full quote
Jakim Wnr
Jakim Wnr
Feels Neutral | Jul 04, 2023

Happy customer, I should have ordered pro lenses in my glasses

Read full quote

Summary of Shady Rays Customer Service Calls

44 TOTAL
CALLS
13:47 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shady Rays?

Product/ Service Question:

  • “Damage”
  • “Warranty issue.”
  • “Products came in and missing hard cases which were paid for”

Return/ Replace Question:

  • “Replacement”
  • “Replacement approved sunglasses”
  • “Return”

Shipping and Delivery Question:

  • “Delivery of glasses”
  • “Delivery”
  • “Product not received”

Request for Information Question:

  • “Order status”
  • “Prescription sunglasses question”

Website/ Application Question:

  • “Website not working right”

Other Question:

  • “Which lens to order for prescription sunglasses”
  • “Missing a case from my order”
  • “Update address”

Compare Shady Rays To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

goodr
0 reviews
Blenders Eyewear
5 reviews
1.5
Pit Viper
0 reviews
Write a review
Do you have something to say about Shady Rays? What happened? What can we help you with?
Submit review Don't show this popup