Skip to content
Write review For Business
  • Login

Contact Shades Of Light Customer Service

Shades Of Light Phone Numbers and Emails

Toll-Free Number:

  • (800) 262-6612
Call customer service
Send Message

Headquarters:

  • (804) 288-3235

Locations:

  • (804) 288-6515
    Richmond
  • (804) 320-3695

Shades Of Light Emails:

Customer Service
Legal
Privacy Inquiries
Media
Opt-out of Marketing Emails
Is this your business?

Shades Of Light Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email

  • The best phone number to call Shades Of Light is 8002626612. 83% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Tuesday, while the shortest are on Saturday.

  • People call Shades Of Light mainly because of return/ replace, product/ service and request for information.

View full overview ›

How to Contact Shades Of Light Customer Service?

Most Popular Number:

(800) 262-6612
Total calls: 25 Issues resolved: 2 Last call: Oct 31, 2025

Shades Of Light phone number is 800-262-6612. This is a toll-free line for all kinds of consumer requests, issues and inquiries. Shades Of Light customer support line is available Monday through Friday from 8.30 am to 6.30 pm EST and from 9 am to 5.30 pm EST on Saturdays.
To contact the corporate headquarters directly, please call 804- -288-3235.

Shades Of Light email address for customer service is customercare@shadesoflight.com. If you want to get your email out of the marketing email lists, send your request to unsubscribe@shadesoflight.com. If you have privacy inquiries and need to contact the legal department, drop an email at visitor@shadesoflight.com.
If you are a media representative who seeks to contact the PR department, send your media inquiries to Media-Relations@ShadesofLight.com.

Shades Of Light customer support operates Monday through Friday from 8.30 am to 6.30 pm EST and from 9 am to 5.30 pm EST on Saturdays. Orders are taken 24/7 by phone or on the Shades Of Light website. However, please note that these hours may vary during the holiday season.
Retail locations are open between 10 am and 5.30 pm Monday through Thursday. On Fridays and Saturdays, the operation hours are from 10 am to 5 pm. Please go to the “Contact Us” page of the Shades Of Light website to see the full list of retail locations and their operation hours.

The company is headquartered in Virginia. Shades Of Light address is 14001 Justice Road, Midlothian, Virginia 23113, United States. You can use this address to contact the company via regular mail. Besides its head office, the company has a showroom and decorating outlet in Richmond.

PissedConsumer Club

Contact Information

Shades Of Light Website:

Shades Of Light Help Center:

Corporate Office Address:

Shades of Light
14001 Justice Road
Midlothian, Virginia 23113
United States

Other Info (opening hours):

Corporate Office Fax: (804) 288-5029


Hours:

• Orders: 24 hours a day, 7 days a week by phone or on our website

• Customer Service: Monday – Thursday 8:30 AM – 6:00 PM, EST Friday 8:30 AM – 5:00 PM, EST

More contact details

Fax:

(804) 665-1465

Shades Of Light Rating Based on 2 Reviews

Rating details

3.0 more details
Customer service
Billing Practices
Price Affordability
Discounts and Special Offers
All 3 Shades Of Light reviews

Rating stats

Rating trend

Summary of Shades Of Light Customer Service Calls

30 TOTAL
CALLS
00:00 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shades Of Light?

Return/ Replace Question:

  • “Return”
  • “Check if I can exchange clear globes for the speckled ones”
  • “Lights don't hang correctly”

Product/ Service Question:

  • “Purchase”
  • “Problem with light fixture”
  • “Defective part”

Request for Information Question:

  • “To find out if light can be shipped to a store for pickup.”
  • “Question about an order”
  • “When can I expect delivery fo order 053E585389”

Payments and Charges Question:

  • “Fraudulent charge”

Activation/ Cancellation Question:

  • “Unsubscribe from catalog mailing list”

Shipping and Delivery Question:

  • “Package came is mangled box and opened up and it is clear that it was thrown together for shipment”

Refund Question:

  • “Refund never received”

Other Question:

  • “Track an order”
  • “Fishy email with order I did not place”
  • “Strange order”

Compare Shades Of Light Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Lamps Plus
Lamps Plus Customer Service
Lumens Light
Lumens Light Customer Service
Destination Lighting
Destination Lighting Customer Service
Write a review
Do you have something to say about Shades Of Light? What happened? What can we help you with?
Submit review Don't show this popup
Shades Of Light
Reviews Contacts Community