SGN customer service has several phone numbers, depending on why you call customer service. For general inquiries, call +44-749-007-7649 or +44-800- 912- 1700. If you have legal-related concerns, call any of the two dedicated SGN phone numbers: +44-303-123-1113 and +44-162-554-5745. Press inquiries and other media issues have to be discussed with agents at +44-845-070-1811. The recommended hours to call are between 8 AM and 5 PM, Monday through Friday.
People who don't want to discuss their concerns on the phone can use the SGN email system. Email details about your issue, and if it concerns accessibility, send it to web@sgn.co.uk. For general customer service inquiries, use the customer@sgn.co.uk address. Legal-related and privacy inquiries can be emailed to data.protection@sgn.co.uk or enquiries@ico.org.uk. Press and media inquiries can be sent to sgn.press.office@sgn.co.uk. Customer service reads all the emails, and you can expect a response within 2 to 3 working days.
If you have complex concerns to discuss, you can request an appointment with a senior representative at the SGN corporate office during business hours. The corporate office is at SGN, St Lawrence House Station Road, Horley, Horley RH6 9HJ, United Kingdom. This is also the SGN mailing address. If you cannot visit the corporate office, mail a detailed letter to SGN.
The SGN website is part of customer service, and you can contact SGN support online. Go to the website and click on "Contact Us." Use the live chat option to talk to the customer support team as soon as possible. To start a live chat, click on the orange icon at the bottom of the screen. The advisors are available Monday to Friday between 9 AM and 5 PM. You can also message the team from your mobile. If you're a British sign language (BSL) user, you can use SignLive to contact SGN free of charge.
