Contact SFMTA Customer Service

If you prefer writing rather than calling, contact the company via email. The SFMTA email for inquiries about the Fleet Program is fleetprogram@sfmta.com. If you have questions about the Essential Trip Card Program, send a message to mobilityoptions@sfmta.com.
Consumers who experience issues with the SFMTA website navigation should send their reports to sfmtawebsite@sfmta.com.

SFMTA's head office is located in San Francisco. If you need to contact the company by post, send your correspondence to the following SFMTA address: San Francisco Municipal Transportation Agency, 1 South Van Ness Ave, San Francisco, California 94103, United States. Customers who want to visit the customer service center in person should go to 11 South Van Ness Avenue.

The Customer Service Center is open 365 days a year, 24 hours a day. The SFMTA support department operates on weekdays from 5 am to 9 pm and from 9 am to 6 pm on Saturday and Sunday. Sure, these hours may vary during public holidays, and you can get more details on this by contacting the customer service team directly.

Along with contacting the company via email and phone, customers can send their inquiries on X. Also, there is an option of contacting the support team via an online form on the SFMTA website. To fill out the form, please go to the “Contact Us” page and select the nature of your inquiry to proceed with the comment submission.