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Contact Severn Trent Customer Service

How to Reach a Person at Severn Trent

Verified Contact Information

Customer Service:

  • +44 800 783 4444
    Water and waste services

General Info:

  • +44 345 750 0500

Investors/ Franchising:

  • +44 371 384 2967
    Annual Report
  • +44 121 415 7044
    Shareholders

Jobs/ Career:

  • +44 247 771 6788
    Graduate, undergraduate or appremtove opportunities
  • +44 247 771 6799
    Recruitment Team

Media:

  • +44 247 771 5640
  • +44 758 304 5682
Send Message

General Info:

life@severntrent.co.uk

Investors/ Franchising:

investorrelations@severntrent.co.uk

Jobs/ Career:

potential@severntrent.co.uk
Graduate, undergraduate or appremtove opportunities
recruitment@severntrent.co.uk
Recruitment Team

Legal:

dataprotection@severntrent.co.uk
Privacy Inquiries

Media:

media@severntrent.co.uk

Severn Trent Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Severn Trent Phone Number
+44 800 783 4444
Most Popular Severn Trent Email Address
life@severntrent.co.uk
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
90% phone, 10% email
Common Reasons for Contact
Return/ replace, account, payments and charges
View full overview

How to Contact Severn Trent?

People who want to make contact with Severn Trent customer service about water and waste services must call +44-800-783-4444. If you only need general information, you can call +44-345-750-0500. Investors and people interested in franchising will be helped by an agent at +44-371-384-2967, and shareholders can discuss annual report issues by calling +44-121-415-7044. The Severn Trent phone numbers for people looking for jobs at the company are +44-247-771-6788 and +44-247-771-6799. For media-related inquiries, call +44-247-771-5640 or +44-758-304-5682. If you've tried to call the company and you're waiting in a queue, you might choose to arrange for a company representative to call you back. If you do, the representative will call from 02477-716585 or 02477-7-6587.

You can use the Severn Trent email address system to communicate with the company in writing. For general inquiries, send your email to life@severntrent.co.uk. Investors and people interested in franchising must email their queries to investorrelations@severntrent.co.uk. Inquiries about graduate and undergraduate opportunities can be sent to potential@severntrent.co.uk. Send your details to the recruitment team at recruitment@severntrent.co.uk for more senior positions. Legal-related and privacy inquiries must be emailed to dataprotection@severntrent.co.uk. Send all media-related emails to media@severntrent.co.uk. You can expect a response within 2 to 3 days when you've sent an email. Because this is a slow process, it is not meant for emergencies. If you have a concern needing immediate attention, please call the company’s customer service team.

Customers can request to meet with senior company representatives to discuss complex issues. These meetings take place at the corporate office located at Severn Trent Plc, Severn Trent Centre, 2 St John's Street, Coventry, CV1 2LZ, United Kingdom. If attending a meeting at this address is impossible, you can send a letter and all relevant documentation to the official mailing address: Severn Trent, PO Box 407, Darlington, DL1 9WF.

BT Group business hours are Monday through Friday from 8:30 AM until 5:30 PM. You can call customer service during these hours to speak to an agent; for bills and payments, you can call customer service between 9 AM and 5 PM, Monday through Friday.

The official Severn Trent website forms part of the company's customer service and is the channel through which to start a live chat. Go to the website and click "Help" and "Contact" at the top right corner of the homepage. Then click on the topic you need assistance with. These topics include shareholder and investor relations, media-related inquiries, environmental activities, annual reports, etc. You can also contact the support teams by messaging them on WhatsApp.

PissedConsumer Club

Contact Information

Severn Trent Website:

Severn Trent Help Center:

Corporate Office Address:

Severn Trent Plc
Severn Trent Centre, 2 St John's Street
Coventry, Coventry CV1 2LZ
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8:30am - 5:30pm


Mailing Address

Severn Trent,

PO Box 409,

Darlington, DL1 9WF

More contact details

Why Customers Call Severn Trent?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 38%
  • Payments and Charges 25%
  • Return/ Replace 13%
  • Account 13%
  • Request for Information 13%

Customer Inquiries & Issues

38%
  • "Water usuage"
  • "Low pressure"
  • "Just move in the property"

Payments and Charges

25%
  • "Talk about payment"
  • "Why my bill is so big"

Return/ Replace

13%
  • "Changed address"

Account

13%
  • "Blocked drains"

Request for Information

13%
  • "About my water meter installation"

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