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Serv Pro on Elliott Street in Beverly, MA was hired by our contractor. A technician came out to set up humidiers and so initial reading.

The owner, Tony came to take second reading and remove humidifiers. Tony said in front of contractor and home owners the kitchen floor needs to come up because of water damage. Home owners repeatedly called the Serv Pro office as well as tried to reach owner, Tony who avoided all communication with zero response. A person at the Beverly office gave out Tony's cell and he picked up only because it was not home owners number calling.

He said he needed contractors release for report which contractor had given.

Once we finally received the report there's was no documentation of levels being elevated for mold and floors should be replaced as Tony had stated at house. Once contacted, Tony said, "to call his lawyer." This was a horrible way for a franchise owner to treat a customer.

Reason of review: Poor customer service.

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