Skip to content
Write review For Business
  • Login

Contact ServiceMax Customer Service

How to Reach a Person at ServiceMax

Verified Contact Information

Toll-Free Number:

  • 1-800-756-4960
Call Now

Legal:

dataprivacy@ptc.com
Privacy Inquiries
info@servicemax.com
Send Message

ServiceMax Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular ServiceMax Phone Number
1 (800) 756-4960
Average Calls duration
2 minutes
Most Popular ServiceMax Email Address
dataprivacy@ptc.com
Issue Resolution Rate
Medium (43% reported full resolution)
ServiceMax Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact ServiceMax?

The ServiceMax phone number for general questions and concerns is (800) 756-4960. You can call this helpline whenever you have questions about the company, its products, services, system features, functionality, and integration with ERP, CRM, and other business systems. The tech experts are available at this number as well to assist with product setup and configuration, software updates, technical troubleshooting, and error resolution. Performance or system availability concerns can also be addressed by phone. The same phone line can be used to report bugs or request feature enhancements. You can also contact the customer care representatives to share your suggestions, concerns, or general experience with the ServiceMax products.

The ServiceMax email address for general questions and information requests is info@servicemax.com. You can use it to learn more about the company, its products, system features, functionality, and pricing. To get in touch with the customer care agents, write to support@servicemax.com. It can be used for tech-related issues, including product setup and configuration, software updates, performance or system availability concerns, and bugs. The ServiceMax support experts at this address will assist with technical troubleshooting and error resolution. For training resources, contact the company’s representatives at product.training@servicemax.com. Legal inquiries can be sent to legal@servicemax.com. The Data Protection Officer is available at dataprivacy@ptc.com for Privacy Policy concerns and Data Protection requests.

The ServiceMax headquarters mailing address is ServiceMax, Inc., 4450 Rosewood Dr., Ste 200, Pleasanton, California 94588, United States. You can contact the company’s representatives at this office whenever you have questions about their products, system features, policies, and pricing. The same ServiceMax address can be used for official correspondence, legal notices, and other documentation. You can also mail the customer service team at this office to share your feedback, suggestions, or concerns. To get in touch with the Data Protection Officer, send your Privacy Policy-related questions to The Global Data Privacy Officer, PTC Inc., 121 Seaport Boulevard, Boston, MA 02201, Attn: Compliance Department – Privacy.

You can visit the ServiceMax website whenever you need to get in touch with the customer service representatives online. Click the Ask Pippin button in the bottom right corner of the screen and type your question to start the conversation with the virtual assistant. Alternatively, you can click the Contact Us button in the top right corner of the homepage to fill out the online form. Provide the required contact information and describe your matter to submit your inquiry. You can use it to share your experience, offer a suggestion, or file a complaint.

PissedConsumer Club

Contact Information

ServiceMax Website:

ServiceMax Help Center:

Corporate Office Address:

ServiceMax, Inc.
4450 Rosewood Dr., Ste 200
Pleasanton, California 94588
United States

Other Info (opening hours):

Mailing Address:

The Global Data Privacy Officer

PTC Inc.

121 Seaport Boulevard, Boston MA 02201

Attn: Compliance Department – Privacy

More contact details

How Customers Rate ServiceMax Support?

5.0 / 5
Good

Based on 30 calls to ServiceMax customer support through PissedConsumer.com and 1 survey response.

Total Calls
30
Avg Call Duration
01:45
Issues Resolved
43%

Why Customers Call ServiceMax?

Top Reasons of Customers Calls

  • Payments and Charges 22%
  • Employment 22%
  • Product/ Service 13%
  • Request for Information 13%
  • Customer Inquiries & Issues 13%
  • Website/ Application 9%
  • Account 4%
  • Cards 4%

Payments and Charges

22%
  • "Payment for employee"
  • "Learned my mortgage was transferred. I have recieved no notice of a tramsfer, but want to pay my January payment.d my form"
  • "Payment"

Employment

22%
  • "Job"
  • "Employment"

Product/ Service

13%
  • "I want to make sure my homeowner's insurance is going to be paid . It is due on the 9th"
  • "Need someone to give me a call trying to find custodial work"
  • "Insurance"

Request for Information

13%
  • "Checking on pay"
  • "Calling about a job"
  • "I want to speak to customer service"

Customer Inquiries & Issues

13%
  • "Mortgage"
  • "Did I pay you $1903.42"
  • "Recast"

Website/ Application

9%
  • "I put a application in for cleaner pt job in Hagerstown md"
  • "Application status"

Account

4%
  • "Escrow account"

Cards

4%
  • "Cardinal Changing to another company to service my mortgage. Will you automatically stop collecting my monthly payments or do I need to change anything with my bank?"

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about ServiceMax? What happened? What can we help you with?
Submit review Don't show this popup
ServiceMax
Reviews Contacts Community