Contact ServiceHomeLoan Customer Service

The company emphasizes the efficiency of communication with their customers via Secure Messages. However, you can use the following ServiceHomeLoan contact email for general questions: csmarketing@gocolonial.com. Though the email address belongs to the Media Relations Department, the agents can provide contact information for you to reach the right expert. You can also visit their Banking Centers page to find the email of a specific branch. The Locations button in the top right corner of the Privacy Policy page will redirect you to the Banking Centers directory, where you will find addresses, phone numbers, hours of operation, and email links to get in touch with their customer support advisors.

The ServiceHomeLoan phone number for customer care issues is 1-800-937-6002. You can call this helpline to reach the support experts for information and assistance with loan inquiries and mortgage payment-related questions. You can also use an automated voice response system to obtain loan information and make payments. The customer service hours are Monday through Friday from 8 a.m. to 5 p.m. CT. Another nationwide toll-free number to contact their Help Center is 1-800-937-6001. The Loan Counseling is available at 1-800-937-6303. The phone number for Property Insurance Claims is 1-833-811-3069. If you need to get in touch with the corporate office representatives on legal inquiries, dial 1-817-390-2000.