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Contact ServiceHomeLoan Customer Service

ServiceHomeLoan Phone Numbers and Emails

Toll-Free Number:

  • (800) 937-6002
Call customer service

Customer Service:

  • (800) 937-6303
    Loan Counseling

Claims:

  • (833) 811-3069
    Property Insurance

ServiceHomeLoan Email:

Media
Marketing Inquiries
Send Message
Is this your business?

How to Contact ServiceHomeLoan Customer Service?

Most Popular Number:

(800) 937-6002

If you have already registered your loan through the ServiceHomeLoan website and created your online user profile, you can send a Secure Message to the customer service team. Log into your account and visit the Contact Us page to select the Secure Message option. Provide the required information and your inquiry details to submit the request. The customer support agent will get in touch with you to discuss your case within several business days.

You can also email the ServiceHomeLoan representatives from their Banking Centers page. Click the Locations button in the top right corner of the Privacy Policy page to see the links to the company branches' emails.

The company emphasizes the efficiency of communication with their customers via Secure Messages. However, you can use the following ServiceHomeLoan contact email for general questions: csmarketing@gocolonial.com. Though the email address belongs to the Media Relations Department, the agents can provide contact information for you to reach the right expert. You can also visit their Banking Centers page to find the email of a specific branch. The Locations button in the top right corner of the Privacy Policy page will redirect you to the Banking Centers directory, where you will find addresses, phone numbers, hours of operation, and email links to get in touch with their customer support advisors.

The ServiceHomeLoan phone number for customer care issues is 1-800-937-6002. You can call this helpline to reach the support experts for information and assistance with loan inquiries and mortgage payment-related questions. You can also use an automated voice response system to obtain loan information and make payments. The customer service hours are Monday through Friday from 8 a.m. to 5 p.m. CT. Another nationwide toll-free number to contact their Help Center is 1-800-937-6001. The Loan Counseling is available at 1-800-937-6303. The phone number for Property Insurance Claims is 1-833-811-3069. If you need to get in touch with the corporate office representatives on legal inquiries, dial 1-817-390-2000.

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Contact Information

ServiceHomeLoan Website:

ServiceHomeLoan Help Center:

Corporate Office Address:

Colonial Savings, F.A.
2600 West Fwy
Fort Worth, Texas 76102-7109
United States

Other Info (opening hours):

Hours:

Monday – Friday: 8:00am – 5:00pm CT


Mailing Addresses:

Mortgage Services

PO Box 1301

Fort Worth, TX 76101


Property Insurance Claims

827 West Grove Avenue

Mesa, AZ 85210-4931


For Payments

PO Box 650895

Dallas, TX 75265

More contact details

Fax:

+1 817-390-2313

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