Cincinnati, Ohio
Not resolved

We purchased a new furnace from Service Experts (formerly Knochelmann's Service Experts).It took over two years for it to be inspected and pass.

The drain hose leaked water into the room and damaged our property. They are self-insured and the third party adjuster refuses to pay us a reasonable amount for the damage done to our property. He suggested we claim it against our home owner's policy.

This company has cost us a lot more money than just what we paid for a new furnace.They have been a headache and we sincerely regret getting involved with Service Experts.

Review about: Heating And Air Conditioning.

Review #300893 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Service Experts?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

We are no longer able to discuss this matter. Suffice it to say it was not resolved to our satisfaction.

Another incident occurred with Service Experts with our A/C. The field supervisor came out with another "worker" to do our maintenance on the unit. He sent the worker to the furnace room where he proceeded to put his drill on a screw for a second and neither tightened or loosened it. Then he proceeded to talk on personal phone calls for a while.

This year when they came to do our maintenance they said we had no freon. They wanted to do a leak test and probably replace the coil at a $300-$600 price tag.

We had someone else come and put freon in and will see if next year we still have it. I have to question why a field supervisor came out to do our service and would send someone down to the furnance to do nothing. It all seems very fishy to me. This A/C is was installed the end of August of 2010.


Katskull, we apologize that we did not see this review prior to now.We regret that you had such a difficult experience with your furnace and would like to confirm whether the issues have been resolved or not?

If not, please contact us at CustomerCare @, phone 866-EXPERTS (866-397-3787), or visit www[dot]ServiceExpertsCares[dot]com.We will do our best to resolve this issue; that is what our 100% satisfaction guarantee is all about.

You May Also Like

Service Experts - Review about Nordyne Ppg2Gd X24Ko72C from Raleigh, North Carolina Service Experts "I built a house 8 yrs ago. Service experts failed to register the units. Yes I said units. 3 total! It's been 8 yrs and I am spending $5,600..." Read more Rebath - 8 months and still unfinished Rebath "I signed a contract with Re-Bath 8 months ago and I am still waiting for my project to be completed and the repairs done to the areas they damaged during..." Read more Concrete Canvas Flooring Installation Review Concrete Canvas "This is company is terrible!!! We hired them to do our floors a couple years ago and it was the worst experience of my life. We had to hire someone..." Read more Leafguard Gutter Review Leafguard " Icicles hanging off the gutters LeafGuard at least 2 feet long that I never had on the front of my house in 35 years until I put up the..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more Gardenwinds - Riplock does NOT stop rips Gardenwinds "I paid 120 dollars for the replacement canopy (which fit perfectly) because their website claims it's "designed to withstand wear and tear from wind and stormy weather" and "The double..." Read more Tnt Express - TNT is awful Tnt Express "TNT Express is the worst international shipper I've experienced. Their customs fees are exorbitant, and added charges (handling, residence delivery) came to 2 1/2 times the amount recently paid for..." Read more Fire Fly Hoverboard - Totally Ripped Off Son Has No Christmas Present Fire Fly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more