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Contact Sentara Healthcare Customer Service

Sentara Healthcare Phone Numbers and Emails

Toll-Free Number:

  • (800) 736-8272
Call customer service

Customer Service:

  • (800) 741-4825
    Health Insurance
  • (757) 552-7401
    Member Services

Sentara Healthcare Email:

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How to Contact Sentara Healthcare?

Most Popular Number:

(800) 736-8272
Total calls: 13 Last call: Jan 31, 2025
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PissedConsumer Reporter

To connect with the Sentara Healthcare representative by phone, dial the following main company customer service number: +1-800-736-8272. Specialists at this line serve customers on a wide range of matters, from asking for help to find a doctor or provider to class registration. Are you a current Sentara Health Plans member who has additional questions? Call 757-552-7401. Regarding health insurance options, apply to the company at 1-800-741-4825. The rest of the Sentara Healthcare contacts are available after going to the “Contact Us” page of the official company website.

Sentara Healthcare offers a direct email, 1800sentara@sentara.com. Whether your query is about scheduling a physician visit, managing billing, or facilitating class registration, include relevant details about your inquiry, such as your contact information and the nature of your concern. Such an approach ensures your email is addressed promptly, and you receive meaningful answers from the Sentara Healthcare customer service team.

The Sentara Healthcare headquarters is located on United States territory at Sentara Healthcare 6015 Poplar Hall Dr, Norfolk, Virginia 23502, United States. The central office serves as the administrative hub for the company’s extensive healthcare network. Write down the mentioned company address if you are going to visit the main office to discuss cooperation or other corporate-related matters with the specialists face-to-face.

Sentara Healthcare’s general business hours are Monday through Friday from 8 a.m. to 6 p.m. GMT-5. The customer support team covers most administrative and support functions during these times. For emergency medical needs, services are available 24 hours a day, ensuring consistent access to critical care. As for the compliance office, it operates Monday through Friday from 8 a.m. to 5 p.m. GMT-5. We recommend clarifying the schedule by sending a letter with your question regarding actual business hours to 1800sentara@sentara.com, as it may change.

Sentara Healthcare Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Sentara Healthcare Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call Sentara Healthcare is 8007368272. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Monday, while the shortest are on Saturday.

  • People call Sentara Healthcare mainly because of activation/ cancellation, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Sentara Healthcare Website:

Sentara Healthcare Help Center:

Corporate Office Address:

Sentara Healthcare
6015 Poplar Hall Dr
Norfolk, Virginia 23502
United States

Sentara Healthcare Rating Based on 2 Reviews

Rating details

1.0
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Website
Reliability
Scholarship, Grants and Programs
Diversity of Products or Services

Rating stats

Rating trend

Summary of Sentara Healthcare Customer Service Calls

13 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sentara Healthcare?

Staff Question:

  • “Claim customer service remittance”

Account Question:

  • “You have a member committing fraud”

Request for Information Question:

  • “To find out when I will be reimbursed for expenses accrued due to Sentara Williamsburg hospital loosing personal items n s.”

Payments and Charges Question:

  • “A Dr bill that was not pay”

Product/ Service Question:

  • “Complaint”

Activation/ Cancellation Question:

  • “Cancel my services with gateway services”

Shipping and Delivery Question:

  • “I need my health care number because I have not received my Healthcare card”

Cards Question:

  • “Card”

Other Question:

  • “Open authorization”
  • “Transportation”
  • “Seeking my care coordinater”

Compare Sentara Healthcare Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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