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Contact Sentara Health Plans Customer Service

How to Reach a Person at Sentara Health Plans

Verified Contact Information

Toll-Free Number:

  • 1-800-741-4825
    Individual And Family Plans
Call Now
Send Message

Customer Service:

  • 1-855-687-6260
    Auxiliary Aids And Services
  • 1-800-745-1271
    Health Plans for Business
  • 1-877-550-3256
    Licensed Plan Advisor
  • 1-800-881-2166
    Medicaid
  • 1-855-434-3267
    Medicare
  • 1-877-552-7401

Media:

  • 1-888-645-4306
    Affiliates

Customer Service:

mobile@sentara.com
App Support
shpsocial@sentara.com

Media:

members@optimahealth.com
Affiliates

How to Contact Sentara Health Plans?

Sentara Health Plans customer service handles queries about individual and family plans via the toll-free number (800) 741-4825. Clients consulting for auxiliary aids and services can dial (855) 687-6260 for efficient assistance. To request health plans for business, use (800) 745-1271 for consultation during working hours. The Sentara Health Plans phone number (877) 550-3256 is available to contact the Licensed Plan Advisor for queries and concerns. For Medicaid services, contact the relevant department at (800) 881-2166. The helplines, (855) 434-3267 and (877) 552-7401, are for the Medicare department. Lastly, (888) 645-4306 is the contact number for media and affiliates. Calling the company agent ensures efficient assistance and is best for urgent issues and inquiries.

Depending on the nature of your concern, use one of the three published emails for consultation. Users requesting app support can write to mobile@sentara.com. To discuss general issues or inquiries with Sentara Health Plans customer service, contact shpsocial@sentara.com. The email address members@optimahealth.com is for affiliates and media-related concerns. Clients must note that responses to emails can take several hours or days, making it less feasible in urgent cases.

Sentara Health Plans is at P.O. Box 66189, 1330 Sentara Park, Virginia Beach, Virginia 23466, United States. The company headquarters is open for in-person consultation Monday through Friday from 8:00 AM to 8:00 PM. Still, users must visit with an appointment in the relevant department for convenience. If that is not feasible, send a letter to the Sentara Health Plans address accompanied by proof, and expect a response within a few days or weeks.

To reach Sentara Health Plans' customer service online, open the company website in your browser and click Contact Us on the homepage. That will direct you to several consultation options on the new page, including calling the agents, sending online messages, requesting quotes, and viewing coverage. Select the most suitable option among these and follow the prompt to connect with the customer service agent during working hours. The website also features self-help information regarding common topics to benefit clients with general issues and inquiries.

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Contact Information

Sentara Health Plans Website:

Sentara Health Plans Help Center:

Corporate Office Address:

Sentara Health Plans
P.O. Box 66189 1330 Sentara Park
Virginia Beach, Virginia 23466
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm

More contact details

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