Contact Sefcu Customer Service
Sefcu Phone Numbers and Emails
Toll-Free Number:
-
(800) 727-3328
Customer Service:
-
(518) 464-5252TTY
Sefcu Email:
Customer Service
Sefcu Contact Information
Sefcu Website:
Sefcu Help Center:
Corporate Office Address:
Sefcu
Kiernan Plaza 575 Broadway
Albany,
New York
12207
United States
Other Info (opening hours):
Monday-Friday 7 a.m. – 7 p.m.
Saturday and Sunday 8 a.m. – 4 p.m.
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Summary of Sefcu Customer Service Calls
81
TOTAL
CALLS
CALLS
05:49
AVG CALL
DURATION
DURATION
26%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sefcu Customer Service?
Account Question:
- “I'm trying to get my account number”
- “Trouble resetting password for online banking”
- “To see if my account is still active”
Cards Question:
- “I can not use my card”
- “Card declined”
- “Having problems with my debt card”
Payments and Charges Question:
- “Payment issues”
- “Add debit card”
- “About mobile deposit”
Product/ Service Question:
- “Wrong atm withdrawal”
- “I applyed for a loan want to make sure everything is ok”
- “Loan payment”
Activation/ Cancellation Question:
- “Cancel account”
Request for Information Question:
- “Question about stimulus check”
Other Question:
- “Tarjeta”
- “Fees”
- “Need tax info”
About
Sefcu Pros and Cons
Cons: Not being able to speak to someone to get help
Sefcu is ranked 17 out of 938 in Loans and Mortgages category
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Sefcu