Sefcu Phone Numbers and Emails

Toll-Free Number:

  • (800) 727-3328

Customer Service:

  • (518) 464-5252
    TTY

Sefcu Email:

Customer Service

Sefcu Contact Information

Sefcu Website:

Sefcu Help Center:

Corporate Office Address:

Sefcu
Kiernan Plaza 575 Broadway
Albany, New York 12207
United States

Other Info (opening hours):

Monday-Friday 7 a.m. – 7 p.m.

Saturday and Sunday 8 a.m. – 4 p.m.

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Sefcu Rating Based on 3 Reviews

Rating details

4.1
more details
Additional Fees
Value for money
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Sefcu Customer Service Calls

81 TOTAL
CALLS
05:49 AVG CALL
DURATION
26% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sefcu Customer Service?

Account Question:

  • “I'm trying to get my account number”
  • “Trouble resetting password for online banking”
  • “To see if my account is still active”

Cards Question:

  • “I can not use my card”
  • “Card declined”
  • “Having problems with my debt card”

Payments and Charges Question:

  • “Payment issues”
  • “Add debit card”
  • “About mobile deposit”

Product/ Service Question:

  • “Wrong atm withdrawal”
  • “I applyed for a loan want to make sure everything is ok”
  • “Loan payment”

Activation/ Cancellation Question:

  • “Cancel account”

Request for Information Question:

  • “Question about stimulus check”

Other Question:

  • “Tarjeta”
  • “Fees”
  • “Need tax info”

About

Sefcu Pros and Cons

Cons: Not being able to speak to someone to get help

Sefcu reviews and complaints

Sefcu is ranked 17 out of 938 in Loans and Mortgages category

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