Not resolved

This company uses predatory practices to prey on the family of people that are incarcerated.The family has not done anything wrong, they just want to speak with their loved one.

It is not the families fault that the individual is in prison. But they are treated like common trash, and charged ridiculous fees just for a phone call. I tried to call my son, and was told I couldn't because I didn't pay an "administrative fee" of 3 dollars that was charged back in 2015 when he was in jail the first time. I told this person on the phone I had no clue what this fee was, but I would pay it just to be able to talk to my son.

He told me I couldn't pay it, but I had to send him a western union money gram before he would unlock my account. I told him he was ridiculous and I wasn't going to pay for something that way, especially since I had no clue what the charge was.

He called my a nasty *** and hung up.Very professional....

Review about: Securus Technologies Inmate Phone Service.

I didn't like: Customer service.

Review #1016526 is a subjective opinion of a user.

1.0
Customer service
Warranty
Price Affordability
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Reliability
Value for money
Coverage Area
Website
Advertised vs Delivered
Diversity of Products or Services
Billing Practices
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $4
Preferred solution Let the company propose a solution

Had an Experience with Securus Technologies?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous 1
#1300705
Yes Securus are thieves. They charged my debit card for many calls that did not go through. Bigger crooks than the guys in jail.

You May Also Like

"They are horrible ...even if you pay them..half the time the phone doesn't work and then they send you threatening..." Read more
"I recently bought 2 numbers for overseas. The service was terrible. About 50% of the time I was getting either one-way connection (the other party was hearing me, but I..." Read more
"They Posted Untrue, Illegal, Untruthful Information About Me Which Eventually Got Removed After I Complained About It! I was Very Curious to see what has been written up about Me..." Read more
"Are you a psychopath? Are you a ***? Do you have no moral compass? If so, Smart Circle International is the place for you. Everybody hears..." Read more
"I ordered seat covers, a cargo area cover and Weathertech floor mats. The first problem was that when I placed my order the shipping amount was listed as $19. It..." Read more
"So I received a defective RC vehicle from them a few weeks ago. Sent in a customer service ticket right away. They told me I was missing some info and..." Read more
"I ordered a Wacom Bamboo medium CTL-671 for RM405 from seller 77mobile. A Wacom Bamboo SMALL worth RM 250 arrived. I sent it back and asked for refund. I need..." Read more
"The item I ordered don't look like what was in the bag. This place should be out of business. I placed this order back in March the very begin and..." Read more