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Contact Second Cup Customer Service

How to Reach a Person at Second Cup

Verified Contact Information

Toll-Free Number:

  • 1-855-379-3388
Call Now
Send Message

Customer Service:

  • +1 403 255 7414
    Calgary, AB, Canada
  • +1 780 485 2561
    Edmonton, AB, Canada
  • +1 306 585 2287
    Regina, SK, Canada
  • +1 403 274 4668
    Rocky View, AB, Canada
  • +1 506 642 9671
    Saint John, NB, Canada
  • +1 647 349 9093
    Toronto, ON, Canada
  • +1 204 654 0649
    Winnipeg, MB, Canada

Customer Service:

security@foodtastic.ca
Security

General Info:

rewards@secondcup.com

Second Cup Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Second Cup Phone Number
1 (855) 379-3388
Average Calls duration
1 minute
Most Popular Second Cup Email Address
rewards@secondcup.com
Issue Resolution Rate
Low (3% reported full resolution)
Contact Method Distribution
94% phone, 6% email
Common Reasons for Contact
Product/ service, cards and request for information
View full overview

How to Contact Second Cup?

855-379-3388 is the primary phone number to reach the Second Cup customer service. This line connects you to the appropriate specialist who will answer you on various questions, including menu options, rewards, or store information.
For location-specific inquiries, contact the Second Cup café you want to visit directly. You’ll find the telephone number for the nearest location via the “Find a Café” feature on the official company website.

If you prefer to contact Second Cup in writing, send your inquiries to the following email: rewards@secondcup.com. This address is primarily used for questions related to the company rewards program, but it can also be helpful for addressing other general inquiries. Be sure to include detailed information in the body of your letter to ensure a swift and accurate response from the Second Cup customer service team.

The Second Cup headquarters is located at 5915 Airport Road, Suite 630 Mississauga, Ontario L4V 1T1 Canada. This is the central office where administrative and corporate matters are handled. If you need to send correspondence or documents, use the mentioned Second Cup address. Keep in mind that this address isn't designed for general customer service inquiries. The best option for them is phone or email support.

Since Second Cup cafés are scattered throughout Canada, their hours of operation may vary depending on the specific location. To verify the exact hours of a particular Second Cup café, click on “FIND A CAFE” in the top part of the official company site, choose the location you want to visit, and click on the “Details” button.

To contact Second Cup through the company’s website, visit the official page at www.secondcup.com by clicking on the appropriate hyperlink in the “Contact Information” block on this page. Navigate to the bottom menu and follow “CONTACT US”. When you are on a separate page with Second Cup contacts, follow the “rewards@secondcup.com” hyperlink or fill out a contact form on the left.

PissedConsumer Club

Contact Information

Second Cup Website:

Second Cup Help Center:

Corporate Office Address:

The Second Cup Ltd.
5915 Airport Road, Suite 630
Mississauga, Ontario L4V 1T1
Canada

Other Info (opening hours):

Mailing Address:

9300 Trans Canada Route

Bureau 310

Saint-Laurent, QC H4S 1K5

More contact details

Why Customers Call Second Cup?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 26%
  • Product/ Service 19%
  • Cards 15%
  • Staff 9%
  • Payments and Charges 6%
  • Return/ Replace 6%
  • Account 6%
  • Request for Information 6%
  • Shipping and Delivery 4%
  • Website/ Application 4%
  • Refund 2%

Customer Inquiries & Issues

26%
  • "Fire without reason"
  • "My drink"
  • "Loyalty program"

Product/ Service

19%
  • "No internet connection"
  • "Problem with my email in app"
  • "Major complaint"

Cards

15%
  • "Gift card not working"
  • "Gift card"
  • "Lost card"

Staff

9%
  • "Customer service"
  • "staff complaint"
  • "Bad service terrible site cleaning etc"

Payments and Charges

6%
  • "Birthday coffee denied"
  • "Constant mistakes at your coffee shop in Banff"

Return/ Replace

6%
  • "Incorrect order placed to wrong location"
  • "old email on file need to change and i think there is money on card"
  • "Return policy"

Account

6%
  • "Reward card problems"
  • "My reward's disappeared"
  • "Unable to change my password word"

Request for Information

6%
  • "Questions regarding multiple gift cards balances to 1 card"
  • "About my reward"
  • "Inquiry"

Shipping and Delivery

4%
  • "Sept 3rd,1955 was my birthday and I have not received my birthday drink"
  • "Location of handicap bar in washroom"

Website/ Application

4%
  • "Français de préférence • Application problem (login in)"
  • "App"

Refund

2%
  • "Refund"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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