Sears Auto Center - Review about Wheel Alignment from Newark, New Jersey

168 of 304 Sears Auto Center reviews

Got alignment and rotation for my 4runner and asked that a note be put on work order "try not to scratch rims".Associate said no problem l'll talk to tech.

Guess what rims were scratched,very disappointing not dealing in good faith.


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Reason of review:
Poor customer service
Product or service
Wheel Alignment
Review category
Service Centers and Repairs
review #566215

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168 of 304 Sears Auto Center reviews

May 16, 2015 #985036

Before taking my vehicle to Sears to have 4 tires installed and alignment performed I made sure my wheels were cleaned and polished, thinking they would take extra care. When I walked to the parking lot to retrieve my vehicle my white factory painted wheels were smeared with black greasy handprints were all chipped and scratched, WTF! Service Manager denied it was done there and was like that when brought to them!

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