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An assistant visited from a neighbor's property, asking if I wanted my driveway done. I asked what the service was and the price.
The owner of United Contracting, Donny Costello, returned with 2 pieces of literature re: SealMaster Coal Tar Pavement Sealer to read. I was able to make a copy. I asked what the price was and then followed with what a cash price would be which was quoted lower. Having a need to resurface our driveway, I immediately discussed with my husband and gave him the go ahead.
SealMaster Coal Tar was originally applied 9.27.22.
Later that day, it was not to my satisfaction; so owner, Donny Costello, asked me to send pictures of what I was not satisfied with. I sent 8-10 pictures, via text, of white tips showing through the black sealant and he said he would reapply a "flashcoat".
THREE FOLLOW-UP APPOINTMENTS WERE MADE & BROKEN!
- 10-10-22 appointment was between noon and 1 PM. Donny was a NO SHOW! He then rescheduled the next day.
- 10-11-22 appointment was between 1 and 2 PM.
Again, that didn't happen! Again, scheduled the next day
- 10-12-22 appointment was no specific time. Each time I asked when he would be arriving and he simply just scheduled for the following day. On the third day I was asked for our address.
That was promptly sent at 1:06 PM via text. No response and NO SHOW, again. I asked why. Donny said he never got the address that was texted.
He asked for a Screenshot of that message. I have never had my integrity questioned! I followed with 3 screen shots, which he finally said he received one.
Although he was "nearby" today and we had an all day appointment, he never visited.
I had blown the leaves and debris off the driveway on Monday, fully expecting his arrival that day, the following day and again today. None of the 3 appointments were kept!
User's recommendation: Pay with a check or credit card so you could cancel payment or originate a billing dispute if dissatisfied or service was not as expected.
Monetary Loss: $250.
Preferred solution: A second application as promised..
SealMaster Cons: 3 broken appointments the lack of product applied.
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