The easiest way to contact SCU Credit Union customer service is to call its toll-free number (877) 661-3300. You can also send messages to this number. For debit and ATM card activation, call (800) 992-3808. For local telephone banking, call (508) 559-5418. Customer service will assist you with account balance and transaction information, loan payments and inquiries, reports of lost or stolen debit or credit cards, and many other services. During business hours, you will receive help from a live agent.
You can contact customer service in writing via the SCU Credit Union email addresses. For customer service, send your email to mbrservice@scucu.com. For media inquiries, email socialmedia@scucu.com. Customer service reads all emails, and you can expect a response within 2-3 working days. You can also visit the corporate office, located at SCU Credit Union, Inc., 1300 Belmont Street, Brockton, Massachusetts 02301, United States. If you cannot visit the office, you can mail a detailed letter to headquarters at its mailing address: Attn: Payments and Inquiries, SCU Credit Union, P.O. Box 4290, Brockton, MA 02303-4290.
SCU Credit Union customer service hours are Monday through Wednesday from 8:30 am to 4:30 pm. Thursday and Friday, the hours are 8:30 am to 6:00 pm. Saturday, the hours are 8:30 am to 1:00 pm. Outside these hours, you can still send emails and mail to headquarters. A representative will contact you as soon as possible during business hours. The SCU website is also available 24/7.
You can contact customer service online via the SCU Credit Union website. Visit the website and locate the "Contact Us" page. On this page, you'll find a contact form to complete. You can submit requests about member services, Visa debit/credit cards, fraud support, online/mobile banking, mortgages, and more. A contact centre team member will reach out to assist you. A live chat is also available during business hours. Then, a virtual assistant will be available to help you. Scroll to the bottom of the homepage for the chat icon. You can also follow customer service on Facebook, LinkedIn, Instagram, and YouTube.
