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Contact Screwfix Customer Service

Screwfix Phone Numbers and Emails

Customer Service:

  • +44 333 011 2112

Screwfix Email:

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How to Contact Screwfix?

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PissedConsumer Reporter
How to Contact Screwfix?

If you need to contact Screwfix by phone, reach the customer service specialist at +44-333-011-2112. This number is designed for inquiries, assistance, or resolving issues related to company products. Before you call, be ready to have any relevant order or account details at hand. It is necessary to help the company manager facilitate your request more efficiently.

For those who prefer contacting the company via email, Screwfix’s customer service is available at online@screwfix.com. Emailing is a great option if you have non-urgent concerns, as you can compose a detailed message with attachments of receipts or photos of a product to discuss your matter more objectively. Be sure to include your order number and a clear description of your issue, so the Screwfix customer care team can assist you without distraction to clarifying questions.

The Screwfix headquarters is located in the United Kingdom at Screwfix Direct Limited Trade House Mead Avenue Yeovil, Somerset BA22 8RT, United Kingdom. If you are a customer or business partner, use the mentioned company address to send mail correspondence, documents, or inquiries that require formal attention.

The Screwfix team operates with customer-friendly hours. From Monday to Friday, specialists serve customers from 7 a.m. to 8 p.m. GMT. On Saturdays, you can contact them between 7 a.m and 6 p.m GMT, while on Sundays, they are available from 9 a.m to 4 p.m. GMT.

Screwfix also provides comprehensive support through its website. Navigate to the “CUSTOMER SERVICES” block at the bottom menu and follow “Contact Us”. If you prefer to talk with the manager by phone, click on the telephone number hyperlink. Want to send a letter? Follow “Online@screwfix.com”. To use an online chat option, click on the “Connect Here” button.

Screwfix Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    65% phone 35% email
  • The best phone number to call Screwfix is 443330112112.

  • The longest wait times are on Tuesday, while the shortest are on Thursday and Wednesday.

  • People call Screwfix mainly because of return/ replace, refund, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Screwfix Website:

Screwfix Help Center:

Corporate Office Address:

Screwfix Direct Limited
Trade House Mead Avenue
Yeovil, Somerset BA22 8RT
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 7 am - 8 pm

Saturday: 7 am - 6 pm

Sunday: 9 am - 4 pm

More contact details

Screwfix Rating Based on 2 Reviews

Rating details

4.5
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Billing Practices
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Customer service

Rating stats

Rating trend

Summary of Screwfix Customer Service Calls

13 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Screwfix?

Return/ Replace Question:

  • “Return”
  • “Organise replacement of faulty item”

Staff Question:

  • “Praise a member of staff”

Refund Question:

  • “Refund”

Payments and Charges Question:

  • “Fraud”

Request for Information Question:

  • “I need to know if you price match with Plumworld as I've bought a Stuart Turner shower pump from my screwfix branch and found out it's £70 cheaper at plumworld, thank you.”

Product/ Service Question:

  • “Damaged item”

Other Question:

  • “Check in store stock of urgent item”
  • “Problem trying to”
  • “Trouble with order”

Compare Screwfix Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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