Scotts Phone Numbers and Emails

Toll-Free Number:

  • (800) 543-8873
    Consumer Service Department
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Scotts Emails:

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Most Popular Number:

(800) 543-8873
Consumer Service Department
Total calls: 1 281 Issues resolved: 84 Last call: Mar 28, 2024

What Is the Scotts Customer Service Phone Number?

Scotts is a renowned company that specializes in offering a wide range of lawn and garden products, such as fertilizers, pesticides, and grass seeds. Highly motivated and committed to serving customers, Scotts customer service phone number is 1-888-270-3714.

Their customer service team is dedicated to provide detailed information about their products, offer guidance on usage and application, and addressing any concerns or inquiries you may have. Feel free to contact Scotts customer service team for reliable support and advice on your lawn and garden needs.

Can I Contact Scotts Support By Chat?

You can contact Scotts support by chat as well, which is available on their official website. To access the chat support, head to the Scotts website - on the bottom right corner of the page, you will find the chat icon, click on it and you are all set to start the conversation. In the beginning of the conversation, you talk with the Scotts chatbot, which can help you by providing FAQs and other links. However, if you require to talk with Scotts experts, you can request the chatbot.

How Can I Contact Scotts via Email?

You contact Scotts via email as well, to reach out to their dedicated customer service team just drop an email at consumer.services@scotts.com. This email address is specifically designed to handle consumer inquiries, concerns, and feedback. Whether you have questions about their products, need guidance on lawn and garden care, or wish to share your experience, you can compose a professional email and send it to this address.

You can also submit a request ticket via email, which is available on the company website. There, you require submitting your request type alongside your details and address. The Scotts customer service team will promptly review your email and provide you with the assistance you need. They are committed to delivering exceptional customer service and ensuring your satisfaction.

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Contact Information

Scotts Website:

Scotts Help Center:

Corporate Office Address:

ScottsMiracle-Gro
14111 Scottslawn Road
Marysville, Ohio 43041
United States

Other Info (opening hours):

Hours of operation vary seasonally.

However, always open Monday - Friday, 8:00 a.m. - 5:00 p.m. with extended evening and weekend hours during the active growing season.

More contact details

Scotts Customer Service Reviews

2.2 / 5
Poor
Guest-5589833
Info on lawn care info

Great customer service. Answered my questions quickly.

Scotts has always been a great company far lawn needs. They stand behind their products.

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Lemon L Qal
Dissatisfied Customer

I purchased thirty bags of Earthgro Scott mulch. The bag indicates the mulch is red but is actually brown.

I spent $60 thinking I was buying red mulch not brown mulch.

Also I chatted with online assistant and was sent to another page to pay $5 to get my question answered. So Scott's is charging $5 to get questions or concerns answered, poor customer service.

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Reji K Ool
Worst product, case # 4455****
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

This is the worst company in the nation. We are disappointed, dissatisfied and perturbed on your Scott weed and feed that are not working.

We reported this to the customer service and sent them the required details.
To our utter dismay, the first Brand Ambassador asked us to send the scanned barcode whereas another one asked us to send scanned barcode with a case number across that we did. The third Brand Ambassador is now asking us to send all receipts in mail that we are not going to do as they are changing their word every milliseconds.
We are surprised a so called repute company Scott in the nation work such an unprofessional way!

We are waiting for the check, failing which we will be compelled to approach the BBB and share our experience on all the websites including legal for a justification. We called them numerous times on this and they are simply not responding.

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Tina A Jql
Refund

I been thru about 7 reps. Was never explained about my refund correctly.

I am still waiting in my check.

I uploaded my receipt about 6 times they gave me the hardest time. I will never buy this product again and will tell my friends the same

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How Good is Scotts's Customer Service?

Allice Xsd
Allice Xsd
Feels Satisfied | Mar 09, 2024

Very helpful

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Petra Mrs
Petra Mrs
Feels Disappointed | Mar 04, 2024

Very Good

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SHONDA S Gjm
SHONDA S Gjm
Feels Disappointed | Oct 23, 2023

NOT AT ALL GOOD. CAN'T EVEN GET ANYONE TO ANSWER

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Darrien Rql
Darrien Rql
Feels Satisfied | Oct 05, 2023

Excellent knowledgeable service

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Anne Wew
Anne Wew
Feels Satisfied | Sep 16, 2023

helpful

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Cathy Ifo
Cathy Ifo
Feels Disappointed | Aug 16, 2023

False advertising

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Summary of Scotts Customer Service Calls

1.5K TOTAL
CALLS
03:42 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Scotts?

Request for Information Question:

  • “Need help with fertilizer”
  • “Questions on products”
  • “Question on product”

Product/ Service Question:

  • “Expiration date on Patch Master product”
  • “Lawn products”
  • “Broken 22" Sperader”

Refund Question:

  • “Refund”
  • “Refund inquiry”
  • “Upset about not being refunded”

Shipping and Delivery Question:

  • “Missing shipment”
  • “I received wrong order”
  • “Because I haven't gotten my order yet”

Payments and Charges Question:

  • “Look for a rechargeable battery”
  • “To receive a discount that would not apply on my order.”
  • “Billing”

Website/ Application Question:

  • “Application error”
  • “Still having weed issues after 2 applications”
  • “Over fertilized area of my lawn w Scott's turf builder. Then we had 2 days of rain 24 hours after application. More rain tomorrow. What else do I do ?”

Return/ Replace Question:

  • “Replacement part”
  • “Find replacement gear boxes for Scott’s elite spreader”
  • “I need a replacement part for my fertilizer spreader”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “To cancel service”
  • “Cancel order SC_00019367”

Staff Question:

  • “Want to talk to customer servicel”
  • “Want to talk to customer service”

Account Question:

  • “Account”
  • “A part for Weedwhacker”

Other Question:

  • “Calibrating an old scotts drop spreader with numbers in the 20s”
  • “Applied wrong scott's turf builder to San augustine grass”
  • “DLX spreader issues”

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