Contact Scotts Customer Service
Scotts Phone Numbers and Emails
Toll-Free Number:
-
(800) 543-8873Consumer Service Department
Scotts Emails:
Conditions Of Use
Customer Service
Orders
Contact Information
Scotts Website:
Scotts Help Center:
Corporate Office Address:
ScottsMiracle-Gro
14111 Scottslawn Road
Marysville,
Ohio
43041
United States
Other Info (opening hours):
Hours of operation vary seasonally.
However, always open Monday - Friday, 8:00 a.m. - 5:00 p.m. with extended evening and weekend hours during the active growing season.
How Good is Scotts's Customer Service?
Summary of Scotts Customer Service Calls
1.5K
TOTAL
CALLS
CALLS
03:42
AVG CALL
DURATION
DURATION
22%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Scotts?
Request for Information Question:
- “Need help with fertilizer”
- “Questions on products”
- “Question on product”
Product/ Service Question:
- “Expiration date on Patch Master product”
- “Lawn products”
- “Broken 22" Sperader”
Refund Question:
- “Refund”
- “Refund inquiry”
- “Upset about not being refunded”
Shipping and Delivery Question:
- “Missing shipment”
- “I received wrong order”
- “Because I haven't gotten my order yet”
Payments and Charges Question:
- “Look for a rechargeable battery”
- “To receive a discount that would not apply on my order.”
- “Billing”
Website/ Application Question:
- “Application error”
- “Still having weed issues after 2 applications”
- “Over fertilized area of my lawn w Scott's turf builder. Then we had 2 days of rain 24 hours after application. More rain tomorrow. What else do I do ?”
Return/ Replace Question:
- “Replacement part”
- “Find replacement gear boxes for Scott’s elite spreader”
- “I need a replacement part for my fertilizer spreader”
Activation/ Cancellation Question:
- “Cancel my subscription”
- “To cancel service”
- “Cancel order SC_00019367”
Staff Question:
- “Want to talk to customer servicel”
- “Want to talk to customer service”
Account Question:
- “Account”
- “A part for Weedwhacker”
Other Question:
- “Calibrating an old scotts drop spreader with numbers in the 20s”
- “Applied wrong scott's turf builder to San augustine grass”
- “DLX spreader issues”
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Scotts