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Contact ScotRail Customer Service

ScotRail Phone Numbers and Emails

  • +44 755 501 2345
    WhatsApp

Customer Service:

  • +44 800 046 1634
    Free Assisted Travel Helpline
  • +44 330 109 2833
    Lost Property
  • +44 345 748 4950
    National Rail Enquiries
  • +44 344 811 0142
    ScotRail Web Support
  • +44 141 335 5240
    Urgent Safety Issues
  • +44 344 811 0141

Business Customer Service:

  • +44 344 811 0144
    ScotRail Business Travel
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ScotRail Emails:

Business Customer Service
ScotRail Business Travel
Customer Service
Group Travel
Legal
Privacy Inquiries
Media
Marketing Inquiries
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ScotRail Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call ScotRail is 448000461634. 75% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Monday and Friday.

  • The main reason people call ScotRail is for product/ service.

How to Contact ScotRail?

How to Contact ScotRail?

ScotRail phone number for the Free Assisted Travel Helpline is +44 800 046 1634. If you need to report lost property, contact the company at +44 330 109 2833. Do you have National Rail Enquiries? Do you seek to get in touch with the ScotRail customer care team and speak to a live company representative? If so, call the company at +44 345 748 4950. Consumers who have urgent safety issues should immediately contact the company at +44 141 335 5240.
Do you need to get in touch with the business support department? Please dial +44 344 811 0144 to connect with ScotRail Business Travel.

As an alternative to calling, consumers can contact the company via email To address inquiries about group travel, drop a line at group.travel@scotrail.co.uk. Do you need to email ScotRail Business Travel? Shoot a note at business.travel@scotrail.co.uk to get assistance.
Marketing and media representatives should send their emails to marketing@scotrail.co.uk, communications@scotrail.co.uk, community@scotrail.co.uk, or media@caledoniansleeper.scot.

The company is headquartered in Glasgow. ScotRail address is Scotrail Trains Ltd, 10th Floor, Capella 60 York Street, Glasgow, Scotland G2 8JX, United Kingdom. Those who need to reach out to the company via regular mail should send their letters to PO BOX 27129, Glasgow G2 9LH. Do you need to get in touch with the Data Protection Officer? The address for such inquiries is Data Protection Officer, ScotRail Trains Ltd, Atrium Court, 50 Waterloo Street, Glasgow G2 6HQ.

ScotRail website has an online inquiry form that makes submitting issues and requests quick and easy. To complete the form, click the “About Us” button at the top of the page and choose the “Contact Us” option from the dropdown list. Then, follow the “Email Us” link in the “Have a question?” paragraph to submit an inquiry.

PissedConsumer Club

Contact Information

ScotRail Website:

ScotRail Help Center:

Corporate Office Address:

Scotrail Trains Ltd
10th Floor, Capella 60 York Street
Glasgow, Scotland G2 8JX
United Kingdom

Other Info (opening hours):

Mailing Addresses:

PO BOX 27129

Glasgow G2 9LH


Data Protection Officer

ScotRail Trains Ltd

Atrium Court

50 Waterloo Street

Glasgow G2 6HQ


Hours:

Monday - Sunday: 7:00am - 10:00pm

More contact details

ScotRail Rating Based on 2 Reviews

Rating details

4.0
more details
Customer service
Additional Fees
Price Affordability
Product or Service Quality

Rating stats

Rating trend

Summary of ScotRail Customer Service Calls

4 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ScotRail?

Product/ Service Question:

  • “First class AC not working”
  • “First call AC not working”

Other Question:

  • “Seat assignments”
  • “Duplicated tickets”

Compare ScotRail Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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