Brantford, Ontario
0 comments
Not resolved

Approx 2 years ago, we went into Schut Brick Stone Landscape on Mount Pleasant Street in Branford and inquired on a front step railing.The company dispatched someone out to our house to measure up the railing, we then placed an order.

During our absence the railing system was installed and upon inspection it was extremely obvious that the top newell post was not level but leaned toward the street. We phoned and left messages, we emailed and stated our concerns and after no response we asked for a refund. Then we heard from the company and a gentleman was sent out to view our concerns. He indicated that it was very secure, we agreed, and did feel that perhaps it was a bit off.

We stated that if it could be moved down one step perhaps that would correct the lean. He said we would have to order a new newell post. We said we would pay for a new one in order to correct the work. It was obvious that the railings were not measured correctly and were too short from top newell post to bottom newell post.

I now see that because of this error and trying to correct the appearance, the bottom railing is now pulling apart from the post.

I think I was being too optimistic to think that this company would correct their work and wonder if they are still coming back to repair this.I should have insisted on a refund.

Review about: Aluminum Railing.

Review #425332 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $373
Preferred solution Not specified

Had an Experience with SCHUT BRICK STONE LANDSCAPE?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I call DiMeo fruit farms looking for Star blueberry plants but i wanted organic since i live down south thats what they grow here. I talked to the owner Anthony..." Read more
"Met with sales person April of 2016 and walked the yard. Assured me they'd take care of everything we were seeing and my lawn would look terrific. Extremely quick to..." Read more
"...They promised they would kill the weeds and get and keep my lawn green and beautiful. In actuality, what they did was kill all of my grass and..." Read more
"After I hired Scott's/TruGreen Lawn Service for DE-WEEDING, my lawn went from needing a Deweed care to one of the worst looking lawns in my community. I was so upset..." Read more
"It is my first time buying an item here in DHGATE and that item is a pair of shoes and I was surprised at what I have received, the reviews..." Read more
"They screwed up an order of daffodils that I sent to my fiancé, and sent me an apologetic $20 gift certificate that I then used to buy a dozen roses...." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more
"Worst courier company ever. They are holding my courier since 22 April and it is still there. Other courier company handed over my courier on 22 April in Gurgaon. It..." Read more