I just started buying Scentsy earlier this year. I love it and have had excellent customer service and superior products. I am sad to hear others have not had the exceptional experience that I have had. I will continue to order from Scentsy.
Their wax holds 40% + more oils that other scented wax which prolongs the strength of the scent and only Scentsy's warmers have a LIFETIME warranty. Two of my Walmart warmers quit working properly within one year of purchase. They also burn hotter which makes their scented wax last only a few hours.
I have also come to love other Scentsy products such as washer whiffs, their diffusers, essential oils, and fragrance rollers.
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