Contact Saxenda Customer Service

The company does not have a customer service email address. However, the Saxenda contact email, nniprivacy@novonordisk.com, is available for legal and privacy inquiries. Since that is the only published email, the request volume is high, and responses can take a few hours or days. That makes it comparatively less ideal than calling Saxenda support for urgent matters.

Saxenda's customer service helplines are active Monday through Friday from 8:30 AM to 6:00 PM ET. Customers can also email their queries and concerns during these times for efficient assistance. If you intend to visit the company office, you must confirm the working hours for the relevant department beforehand. Those seeking to resolve their issues outside working hours can benefit from the featured information on the official website.

For an online consultation with the customer service team, visit the Saxenda website and click on Support and Resources at the top right corner of the screen. That will direct you to a new page with FAQs, tools, and resources to help you get started. This information also benefits those with general queries about the company's services and offerings. Users with specific and complex issues can click on Call Today or consult through Saxenda's chat to receive efficient assistance during working hours.