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Contact Saucony Customer Service

Saucony Phone Numbers and Emails

Toll-Free Number:

  • (800) 282-6575
Call customer service
Send Message

Legal:

  • (877) 222-0770
    Privacy Inquiries
  • (616) 866-5500

Saucony Emails:

Accessibility
Customer Service
Jobs/ Career
Affiliates
Legal
GDPR Inquiries, Privacy Inquiries
Is this your business?

How to Contact Saucony?

Most Popular Number:

(800) 282-6575
Total calls: 11 Issue resolved: 1 Last call: Jun 6, 2025
author avatar
PissedConsumer Reporter

Saucony customer service phone number is 800-282-6575. The line is available Monday through Sunday. Experienced customer care specialists are ready to assist you with any kind of consumer issue including managing your order, changing your delivery address, requesting an item return or refund, and many more. Also, by calling this number you can get information about available products and current special offers.
To reach out to the legal department with privacy inquiries, call 877-222-0770. The phone for all other legal requests is 616-866-5500.

If you are having a non-urgent request, contact the company via email. To contact Saucony customer service, send your inquiry to customerservice@saucony.com. If you are experiencing trouble navigating Saucony website, please send your report to webaccessibility@wwwinc.com.
To get to know more about current affiliate programs, drop an email at affiliates.saucony@iprospect.com. With all legal issues and requests email the company at dataprotectionofficer@wwwinc.com (GDPR inquiries) or consumerprivacy@wwwinc.com (privacy inquiries).

Saucony has its headquarters located in Indiana. Saucony address for mailing is 1400 Industries Road, Richmond, Indiana 47374, United States. You can send not only documents but also your consumer inquiries to this address. However, please note that if you need immediate assistance, it’s better to contact Saucony customer care via phone, live chat or email.

Saucony customer support department (both phone and support) is available Monday through Friday from 8 am to 9 pm ET and from 9 am to 6 pm ET on weekends. During the holidays these hours can change, and the company can even be off.

Along with sending emails and calling, customers can get in touch with the support team via Saucony website and text with a live company representative via live chat. To start Saucony live chat, click the “Contact Us” hyperlink at the bottom of the page and then press the “Begind Chat” button. To proceed with the chat, you need to provide your full name and email address.

Saucony Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Saucony Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    60% phone 40% email
  • The best phone number to call Saucony is 8002826575. 92% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Tuesday.

  • People call Saucony mainly because of request for information, refund, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Saucony Website:

Saucony Help Center:

Corporate Office Address:

Saucony.com Customer Service
1400 Industries Road
Richmond, Indiana 47374
United States

Other Info (opening hours):

Hours:


Monday-Friday: 8:00 am-9:00 pm ET

Saturday-Sunday: 9:00 am - 6:00 pm ET


Additional Address:


General Counsel

Wolverine World Wide, Inc.

9341 Courtland Drive NE

Rockford, Michigan 49351

Fax: +1 (616) 866-5625

More contact details

Fax:

+1 (616) 866-5625

Saucony Rating Based on 5 Reviews

Rating details

2.5
more details
Price Affordability
Delivery Service
Website
Diversity of Products or Services

Rating stats

Rating trend

Summary of Saucony Customer Service Calls

12 TOTAL
CALLS
00:00 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Saucony?

Shipping and Delivery Question:

  • “To find a location”
  • “Lost package”

Request for Information Question:

  • “Question about wind sneaker”
  • “Want to know ideal version of Saucony for neutral foot”

Product/ Service Question:

  • “Product verification”

Refund Question:

  • “Refund”

Return/ Replace Question:

  • “Exchange”

Other Question:

  • “Place a order with a human”
  • “About Omni walker shoe”
  • “Is hurricane 23 a neutral shoe”

Compare Saucony Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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