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Contact Santee Cooper Customer Service

How to Reach a Person at Santee Cooper

Verified Contact Information

Toll-Free Number:

  • 1-888-769-7688
    Power outage
Call customer service
Send Message

Customer Service:

  • 1-843-761-8000
    Berkeley County
  • 1-843-347-3399
    Georgetown and Horry
  • 1-800-804-7424

Emergency/ Hotline:

  • 1-888-350-0003
    English
  • 1-800-216-1288
    Spanish

General Info:

  • 1-843-761-8000 ext 3910
    Berkeley County
  • 1-843-347-3399 ext 3910
    Georgetown and Horry
  • 1-843-946-5951
    Santee Cooper Solar
  • 1-843-761-8000 ext 5804
    SDS Requests

Investors/ Franchising:

  • 1-877-246-3338

Media:

  • 1-843-312-8549
    Mobile
  • 1-843-761-7093
    Office

Santee Cooper Emails:

Customer Service
Emergency/ Hotline
General Info
Right of Way Management, SDS Requests
Investors/ Franchising
Technical Support
energy.advisor@santeecooper.com
Reduce The Use
solar@santeecooper.com
Santee Cooper Solar

Santee Cooper Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Santee Cooper Phone Number
1 (888) 769-7688
Average Hold Time
00:03:53
Average Calls duration
4 minutes
Most Popular Santee Cooper Email Address
customercare@santeecooper.com
Santee Cooper Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (0% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Santee Cooper Customer Service?

Most Popular Number:

(888) 769-7688
Power outage
Total calls: 23 Last call: Feb 9, 2026

The Santee Cooper customer service phone number is 1-800-804-7424. You can call this helpline for general information about the company and its services. The support operators will answer your questions, provide contact information, and help you with payment inquiries. You can also reach the company representatives with general requests at 1-843-761-8000. The same Santee Cooper number can be used to contact the Human Resources Department for employment verification. The emergency phone number to report outages, downed power lines, or hazardous conditions is 1-888-769-7688. If you have questions about the Solar Programs, dial 1-843-946-5951. To reach the Investor Relations Team, call 1-877-246-3338. The Santee Cooper Anonymous Hotline is available at 1-888-350-0003.

The Santee Cooper customer service email is customercare@santeecooper.com. You can use this address for your questions, complaints, and suggestions. Note that you should include your phone and account numbers and the last four digits of your Social Security number with your inquiry. Another address to contact the Help Center for general inquiries is info@santeecooper.com. If you have questions regarding the EmpowerSC Customer Programs and Incentives, including Rebates, Solar, and EVs, email them to energy.advisor@santeecooper.com. To learn more about Solar Programs, write to solar@santeecooper.com. You can email the right of way management at rightofwaymanagement@santeecooper.com. The Investor Relations Team is available at scbonds@santeecooper.com. The Data Protection request can be sent to webmaster@santeecooper.com.

The Santee Cooper business hours are Monday through Friday between 8 a.m. and 5 p.m. PST. The customer service team is ready to answer your questions and help you resolve your issues during these hours. The emergency phone number is available 24/7 should you need to report an outage, downed power line, or hazardous condition. You can also report an outage online.

The Santee Cooper peak hours depend on the season. During the Summer Period (May to October), the on-peak hours are Monday to Friday from 1 p.m. to 7 p.m. PST. In Non-Summer Period (December to February), the peak hours are from 6 a.m. to 10 a.m. PST on weekdays.

PissedConsumer Club

Contact Information

Santee Cooper Website:

Santee Cooper Help Center:

Corporate Office Address:

Santee Cooper
1 Riverwood Dr
Moncks Corner, South Carolina 29461
United States

Other Info (opening hours):

Hours:

Monday - Friday: 08:00 - 17:00


Other Location:

Conway

305 Gardner Lacy Road,

Conway, SC 29579, US

More contact details

Fax:

+1843-761-4122

Summary of Santee Cooper Customer Service Calls

40 TOTAL
CALLS
04:06 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Santee Cooper?

Payments and Charges Question:

  • “Need to pay my bill”
  • “Pay bill”
  • “To pay my bill”

Request for Information Question:

  • “Questions on my bill”
  • “Checking on a permit to restore power”
  • “Question about electric”

Staff Question:

  • “Restart service”

Return/ Replace Question:

  • “Address change”

Product/ Service Question:

  • “Power outage”

Website/ Application Question:

  • “Did you install the two lump poles on 1010 s 29 ave Atlantic beach”

Other Question:

  • “Security light out”
  • “Abandoned equipment”
  • “Power is off”

Compare Santee Cooper Customer Service To

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