Contact Santee Cooper Customer Service

The Santee Cooper customer service email is customercare@santeecooper.com. You can use this address for your questions, complaints, and suggestions. Note that you should include your phone and account numbers and the last four digits of your Social Security number with your inquiry. Another address to contact the Help Center for general inquiries is info@santeecooper.com. If you have questions regarding the EmpowerSC Customer Programs and Incentives, including Rebates, Solar, and EVs, email them to energy.advisor@santeecooper.com. To learn more about Solar Programs, write to solar@santeecooper.com. You can email the right of way management at rightofwaymanagement@santeecooper.com. The Investor Relations Team is available at scbonds@santeecooper.com. The Data Protection request can be sent to webmaster@santeecooper.com.

The Santee Cooper business hours are Monday through Friday between 8 a.m. and 5 p.m. PST. The customer service team is ready to answer your questions and help you resolve your issues during these hours. The emergency phone number is available 24/7 should you need to report an outage, downed power line, or hazardous condition. You can also report an outage online.

The Santee Cooper peak hours depend on the season. During the Summer Period (May to October), the on-peak hours are Monday to Friday from 1 p.m. to 7 p.m. PST. In Non-Summer Period (December to February), the peak hours are from 6 a.m. to 10 a.m. PST on weekdays.