Santander Phone Numbers and Emails

Toll-Free Number:

  • (888) 810-7456
    Holders of American Depositary Receipts (USA)

Business Customer Service:

  • (201) 680-6825
    Holders of American Depositary Receipts (International)
  • (888) 810-7456
    Holders of American Depositary Receipts (USA)
  • +3 491 276 9290
    For Shareholders
  • +3 471 384 2000
    Holders of CREST Depositary Interests
  • +44 121 415 7188
    Holders of CREST Depositary Interests (International)

Complaints/feedback:

  • (212) 350-3654
    Swap Dealer Complaint Hotline

Customer Service:

  • +3 491 289 0000
    International
  • +3 490 211 2211
    Spain

General Info:

  • +3 491 781 5158
    Santander Foundation

Investors/Franchasing:

  • +3 491 259 6514

Santander Emails:

Accessibility
Business Customer Service
For Shareholders, Holders of American Depositary Receipts, Holders of CREST Depositary Interests
Complaints/ Feedback
General Info
Santander Foundation
Investors/ Franchising
Legal
Media
More phone numbers and emails Less phone numbers and emails

Santander Contact Information

Santander Website:

Santander Online Chat:

Corporate Office Address:

Santander Group City
Av. de Cantabria s/n
Boadilla del Monte, Madrid 28660
Spain

Other Info (opening hours):

Hours (Shareholders):

Monday - Friday: 8.00AM-7.00PM (GMT+2)

Saturday: 8.30AM-1:30PM (GMT+2)

From 1 July to 30 September there will be no service on Saturdays

Edit Business Info

How to contact Santander

Customers reach out to banks regarding:
- Refunds
- Lost cards
- Debit card/Credit card application
- Paycheck copies
- Transactions issues/Money transfer/Deposits
- Payment issues
- Fraudulent activity such as unauthorized withdrawals and change of account information
- Log in issues
- Card activation
- Balance inquiry
- Online banking
- Claims/Disputes
- Loan/Mortgage issues
- Credit limits and scores
- Fees and interest rates
- Account suspension or closure
- Funds put on hold

Depending on the issue you are calling customer support about, you may be required to provide certain documents or information.

Account opening and card application

When calling to open an account, you will be required to provide the following documents:
- an identification document such as a government-issued ID, passport, or driving license;
- social security number;
- tax identification number.

In addition, banks require your personal information, contact information, and physical address to open an account. These include your
- full name;
- phone number;
- email address;
- shipping address including your street address, suite or apartment number, and zip code.

For joint accounts, all members will need to provide the aforementioned documents. Minors need to submit a legal document signed by either a parent or legal guardian.

Loans

For mortgage application, you will need the following documents:
- most recent pay stubs;
- identity documentation e.g. ID, driver’s license, or passport;
- W-2 form for the last 2 years in employment;
- income tax returns;
- bank and investments statements for the last 3 months;
- signed home purchase contract;
- a copy of the house listing;
- property address;
- your real estate lawyer address and contact information;
- property tax estimates;
- pre-approved mortgage certificate where applicable.

For an auto loan application, you will be required to provide:
- proof of income such as pay stubs;
- identity documentation e.g. government-issued ID, driver’s license, or passport;
- proof of residence e.g. a utility bill;
- driver’s license;
- valid insurance policy;
- vehicle information e.g. registration papers.

Disputing transaction

When disputing transactions such as unauthorized charges, refunds, or payments put on hold, you will need to provide proof of transaction. This can be accessed by logging into your account and visiting the transaction history.

Identify the particular transaction and review the transaction details such as:
- the name of a merchant
- their address and contact information
- transaction date.
Take a screenshot of transaction details, which you will forward to the customer care representative if requested.

Card activation

When calling for card activation have the following in hand:
The card that needs to be activated. You may be required to provide the CVV code and expiry date or to take a photo of the card.
Phone or email address linked to the account/card. An activation code or pin may be sent to the phone or email address linked to your account

Alternatively, log into your online bank account or app and choose the activate card option. In most cases, you will be asked to provide the CVV code and expiry date. Some banks require you to take a photo of the card and upload it.

Account issues

For account login issues, provide your phone number or email address associated with the account on the login page. If calling customer service for such issues, you may also be required to verify that you are the account owner by providing the following information or documents:
- your account number;
- a brief history of recent transactions;
- government-issued ID;
- social security number.

In the case of a frozen or blocked account, find out the reason. The most common reasons banks freeze accounts include fraudulent activities such as issuing or cashing bad checks, and money laundering, IRS tax levy on unpaid taxes, or unpaid creditor debt.

In the case of unpaid debts, you will need to settle the debt and provide evidence. On the other hand, for fraudulent activities, you need to provide relevant documents to prove that the transactions were legitimate.

More information

Santander Rating Based on 2 Reviews

Rating details

1.2
more details
Discounts and Special Offers
Value for money
Interest Rate
Customer service

Rating stats

Rating trend

About

Top Santander Services

Auto Loan

Santander Pros and Cons

Cons: Unauthorized charges, Fees, Customer service

Related Companies

Santander Consumer Usa, Drive Financial, Roadloans, Santander UK, Abbey National Bank

Santander reviews and complaints

Santander is ranked 192 out of 761 in Banks category

Edit Description

Compare Santander To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Hsbc Bank Usa
266 reviews
1.3
Wells Fargo
1691 reviews
1.5
Fifth Third Bank
633 reviews
1.5
Write a review
Do you have something to say about Santander? What happened? What can we help you with?
Submit review Don't show this popup