Contact Santa Cruz Bicycles Customer Service

There are two published Santa Cruz Bicycle email addresses you can use. For general information and technical assistance, email info@santacruzbicycles.com. For privacy inquiries, you can email privacy@santacruzbicycles.com. You will receive an answer to your email within 2 to 3 working days. Using email keeps a record of your communication with customer service.

Santa Cruz Bicycles headquarters is located at the corporate office address. The corporate office is located at Santa Cruz Bicycles, LLC, 2841 Mission Street, Santa Cruz, California 95060, United States. When you need to discuss complex requests, you are welcome to visit senior representatives at headquarters. People who can’t visit the Santa Cruz office can explain their concerns in a letter and mail it to headquarters.

You can contact customer service online via the Santa Cruz Bicycles website. When you are on the company’s website, click on the “Contact” button. A contact request form will appear on your screen, with instructions for filling it out. You’ll have to indicate the reason for requesting an agent to contact you. Usually, the reasons for contact are about bike order status and web-store returns. Select the best category to describe your concern, complete the rest of the form, and submit it.