Contact SANRIO Customer Service

The SANRIO email address to get in touch with the customer service team is customercare@sanrio.com. You can use it to learn more about the company, its products and services, promotions, and special offers. You can also email support for assistance with order-related issues, including placing, changing, tracking, or cancelling. General feedback, concerns, and suggestions can also be shared via email. The same address can be used for return, refund, or exchange requests in case there are issues with the purchased products. Alternatively, you can submit your inquiry via the official website by completing a contact form. Business customers can reach support at wholesale@sanrio.com. The Media Relations team is available at pr@sanrio.com.

The SANRIO headquarters address for official correspondence and information requests is Sanrio Co., Ltd., West 190th Street, Suite 205, Torrance, California 90504-6251, United States. The Legal Department is ready to handle official notices, requests, and other documentation sent to this address via mail. You can also contact the company’s representatives at this office to learn about investment, partnership, and advertisement opportunities and requirements. The customer care team is available at this SANRIO office as well for your feedback, complaints, and compliments. To check the brand’s store near you, visit the official website and click the “Store Locator” button in the “World of SANRIO” section at the bottom of the homepage.

The SANRIO hours of operation may vary by location. To check the hours of the store near you, visit the official website, scroll to the bottom of the homepage, and click the “Store Locator” button in the “World of SANRIO” section. You can also call a specific store within the hours mentioned on its page. If you need to contact the customer care team, you can try messaging them on social media during regular hours, Monday to Friday between 9 a.m. and 5 p.m. PT. The support representatives will usually respond within several business hours. Alternatively, you can email customer relations experts or submit your request via the website whenever convenient.

To reach the customer care team via the SANRIO website, scroll to the bottom of the homepage and find the “Contact Us” option in the “Need Help?” section. Click the Submit a Request button in the top right corner of the page and fill out the web form with the required information and the details of your matter. You can also click the “Returns Center” tab in the “Need Help?” section to initiate a return by following the instructions. If you prefer communicating via social media, click the platform’s icon in the bottom right corner of the main page to DM support.