The SamTrans phone number is (800) 660-4287. Call this line to address urgent inquiries and get the fastest service. The support phone line is available 7 days a week. SamTrans customer care representatives can help you request a refund, give you details on schedules and maps, fares, provide you with rider info, and assist with many other questions.
Consumers who seek to email SamTrans customer service should fill out an online form on the company’s website. If you have media inquiries, feel free to send them to socialmedia@samtrans.com. The company has profiles on social media platforms, so you can message the support team on Facebook, Instagram, and Threads.
The company's main office is located in San Carlos. The SamTrans headquarters address is
San Mateo County Transit District, 1250 San Carlos Ave, San Carlos, California 94070, United States. The ticket booth is also located here, so if you want to buy tickets offline, just come to this address.
The SamTrans ticket booth is open Monday through Friday from 8:30 a.m. to 5:30 p.m. It is closed on major holidays, including Memorial Day, Independence Day, Thanksgiving Day, Christmas Eve, etc. The Samtrans website provides more details about holiday exceptions. The lost and found office operates on weekdays from 8 a.m. to 5 p.m. The SamTrans customer service agents are available from 7 a.m. to 7 p.m. on weekdays and from 8 a.m. to 5 p.m. on weekends.
To contact the company online, go to the “Contact Us” page and fill out the form. You can submit a question or share your experience and comments. After you type in all the necessary information, press the “Submit” button to send the message. One of the company representatives will contact you to help.
