SamsungParts Phone Numbers and Emails

Toll-Free Number:

  • (800) 627-4368
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SamsungParts Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call SamsungParts is 8006274368.

  • The longest wait times are on Friday, while the shortest are on Thursday. The average call time is 5 minutes.

  • Be prepared for the call as SamsungParts may ask you for the following information to identify you as a customer: email, phone number or order id.

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Contact Information

SamsungParts Website:

SamsungParts Help Center:

Corporate Office Address:

J & J International, Inc.
8 York Avenue
West Caldwell, New Jersey 07006
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 AM ~ 6:30 PM EST

More contact details

Fax:

+1 (973) 226 6682

SamsungParts Rating Based on 5 Reviews

Rating details

1.3
more details
Style and Design
Website
Warranty
Price Affordability

Rating stats

Rating trend

How Good is SamsungParts's Customer Service?

Myah Khs
Myah Khs
Feels Satisfied | Feb 16, 2023

The man who helped me was friendly and extremely helpful. He took my request and found exactly what I wanted. It was my best experience with Samsung!

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Juliannah Akn
Juliannah Akn
Feels Disappointed | Nov 26, 2022

Office was closed the day after Thanksgiving and is closed on weekends.

Read full quote

Summary of SamsungParts Customer Service Calls

37 TOTAL
CALLS
04:48 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SamsungParts?

Product/ Service Question:

  • “Damaged parts”
  • “Broken Screen”
  • “I want to order an additional sound bar remote”

Return/ Replace Question:

  • “Return help”
  • “Replacement of stove ***”

Activation/ Cancellation Question:

  • “Getting a standing order that I cancelled a year ago”

Shipping and Delivery Question:

  • “Haven't received remotes yet”

Request for Information Question:

  • “Check order status”

Other Question:

  • “New”
  • “Battery a71”
  • “Evaporation fan”

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