Rome, Lazio
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My Samsonite Pro DLX3 55cm Spinner carry-on luggage was completely useless after its 4th trip within two years.Samsonite customer service is medieval.

They simple went silent after I presented them with proofs of the damaged bag. Their promised 10 year guarantee is only a gimmick. Given that the model which I purchased was advertised as one of their best, I can only conclude that Samsonite bags are better avoided by anyone who desires hassle-free trips. I have included photos for evidence.

These photos are only part of the ones that I made available to Samsonite.There are still more which I intend to upload later.

Review about: Carry-On Luggage.

I liked: Nothing.

I didn't like: Customer service.

Review #559253 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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