Ignored by Samsonite

6 of 84 Samsonite reviews

We have two pieces of 30" Samsonite spinner luggage in the fall of 2010. This luggage has been fantastic. I could not tell you how many trips they have been on, not to mention I have recommended to all my clients. Not one crack, not one broken wheel, zippers all work fine. This luggage is great! I really thought this luggage would make 10 years!! But...the luggage has started peeling. We just got back from Jamaica on Friday, I unpacked yesterday and I could (didn't but I could have) peeled this luggage like a bad sunburn. What happened? Why is it doing this? Not one but both pieces.

I have sent Samsonite FOUR(4) emails regarding this with no answer. They don't care about their products or the consumers!

Tammy Shamblin-Renie, CTC Red Parrot Travel

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More Review Details

Customer service
Product or Service Quality
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Value for money

  • What I liked
      No items
  • What I disliked
    • No customer care
    • No customer care response
    • Pealing luggage
    • Disapponted
    • Poor quality
    • Luggage pealing

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
30 Samsonite Spinner Luggage
Review category
review #940511

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6 of 84 Samsonite reviews

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