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Contact Salt River Project Customer Service

How to Reach a Person at Salt River Project

Verified Contact Information

Toll-Free Number:

  • 1-800-258-4777
    Outside the Phoenix area
Call customer service
Send Message

Customer Service:

  • 1-602-236-0777
    Construction Center
  • 1-602-236-1111
    La Linea
  • 1-602-236-8888
    Residential Customer Services
  • 1-602-236-3333
    Water

Emergency/ Hotline:

  • 1-602-236-1100
    En Espanol
  • 1-602-236-8811
    Report a power emergency

Business Customer Service:

  • 1-602-236-8833
    Business Center
  • 1-602-236-5555

Headquarters:

  • 1-602-236-5900

Jobs/ Career:

  • 1-602-236-8734

Salt River Project Emails:

Accounting/ Billing
Complaints/ Feedback
SRP Consumer Ombudsman
Customer Service
General Info
Energy efficiency programs, Environmental inquiries, Lakes and river inquires, Navajo Generating Station
Investors/ Franchising
Jobs/ Career
Sales/ Reservations
Technical Support

Salt River Project Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Salt River Project Phone Number
1 (800) 258-4777
Most Popular Salt River Project Email Address
srpconnect@srpnet.com
Issue Resolution Rate
Medium (55% reported full resolution)
Contact Method Distribution
82% phone, 18% email
Common Reasons for Contact
Staff, account, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Salt River Project Customer Service?

Most Popular Number:

(800) 258-4777
Outside the Phoenix area
Total calls: 22 Issues resolved: 4 Last call: Feb 11, 2025

Salt River Project provides several contacts for communication with the customer care team. For residential electricity, call this telephone number: 602-236-8888 or 800-258-4777. To report fallen power lines or other power emergencies and get qualified help, immediately dial 602-236-8811. If you notice a streetlight outage due to damaged lights or wires, note down the following organization's phone number: 602-236-8888. For emergencies and questions regarding irrigation dial 602-236-3333. Can’t find the support number you need here? Visit the “Customer Service” page on the official company website.

Salt River Project customer service operates 24/7 even on holidays to help everyone with water or power problems/questions. But the resolution of particular issues takes place during certain business hours. For example, if you need to find out about business electricity, the Salt River Project support team receives calls Monday through Friday from 7 a.m. to 5 p.m. GMT-7. On holidays, such help is not available.

If you need to send correspondence that the company email doesn’t accept, use the following SRP corporate office address: 1500 N. Mill Ave. Tempe, Arizona 85288, United States. Before you send your papers here, be sure that you have correctly written all the necessary information on the envelope. If you made a mistake, there is a high probability that your letter will never reach the addressee. Do you plan to visit the corporate office and personally solve the corporate-related issue? Then, be sure to let the manager know about your presence at a particular time.

PissedConsumer Club

Contact Information

Salt River Project Website:

Salt River Project Help Center:

Corporate Office Address:

Salt River Project
1500 N. Mill Ave.
Tempe, Arizona 85281
United States

Other Info (opening hours):

Mailing Addressess:

Customer Communications Services

P.O. Box 52025

Phoenix, AZ 85072-2025

Irrigation Customer Service

P.O. Box 52149

Phoenix, AZ 85072-2149

Electric bill payment

P.O. Box 80062

Prescott, AZ 86304-8062

More contact details

Summary of Salt River Project Customer Service Calls

31 TOTAL
CALLS
00:00 AVG CALL
DURATION
55% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Salt River Project?

Payments and Charges Question:

  • Unauthorized firearm activity on utility powerline access road
  • “To see why a payment wasn't posted after making a cash payment. Is there a reason a cash payment would not post immediately”
  • “Billing”

Product/ Service Question:

  • “Power outage”
  • “Powers outages”

Staff Question:

  • “New service”
  • “Discontinue service”

Account Question:

  • “Balance”
  • “Account number”

Request for Information Question:

  • “Electric meter information”

Return/ Replace Question:

  • “Address Change”

Activation/ Cancellation Question:

  • “Cancel services on commercial property”

Website/ Application Question:

  • “Generator installation”

Other Question:

  • “Turn on seevice”
  • “No power”
  • “Inspection”

Compare Salt River Project Customer Service To

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