New York, New York
100% full Not resolved

I ordered a blue suede vest from Saks Fifth Avenue late in the season.I paid $200 and change for the vest and delivery.

The item arrived in a clear plastic bag on a hanger. The label on the plastic bag showed my size. The weather already had turned warm so the garment was hung in my dark, walk-in winter closet. I did not bother first to open the plastic bag and examine the vest closely - after all, this was from Saks.

When I took out the vest the next fall to wear it, I found that the hemline was heavily soiled, the lining was torn and the shoulders were yellowed from having been hung in a lighted place (in direct sunlight ?) for quite awhile.

Saks had sent a USED, DIRTY garment.

I notified the company but they refused to take back the vest.

Review about: Suede Vest.

Review #544374 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Customer service
Reason of Review / Monetary Loss Damaged or defective / $200
Preferred solution Full refund

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