Saks Fifth Avenue Off 5th Phone Numbers and Emails

Toll-Free Number:

  • (866) 601-5105
Send Message

Customer Service:

  • (866) 461-2323
    Corporate Gift Cards
  • (800) 221-8340
    SaksFirst Store Card

Sales/ Reservations:

  • (732) 357-1750
    Bridgewater, NJ
  • (347) 464-5715
    Brooklyn, NY
  • (845) 928-4351
    Central Valley, NY
  • (631) 254-0684
    Deer Park, NY
  • (973) 434-0346
    East Hanover, NJ
  • (516) 228-2165
    Garden City, NY
  • (212) 634-0730
    New York, NY
  • (201) 291-1949
    Paramus, NJ
  • (908) 353-7257
    SaksFirst World Elite Mastercard
  • (732) 460-0020
    Shrewsbury, NJ
  • (203) 388-1988
    Stamford, CT
  • (914) 461-2034
    White Plains, NY

Saks Fifth Avenue Off 5th Emails:

Customer Service
Corporate Gift Cards
Privacy Inquiries
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Contact Information

Corporate Office Address:

Saks Direct, Inc.
362 Ninth Avenue
New York, New York 10001
United States

Other Info (opening hours):


Monday - Friday: 7:00am - 11:00pm (EST)

Mailing Address:

P.O. Box 10327

Jackson, MS 39289


New York

125 East 57th Street

New York, NY 10022


120 Bergen Town Center

Paramus, NJ 07652


850 Third Ave

Brooklyn, NY 11232


651 Kapkowski Road

Elizabeth, NJ 07201

East Hanover

200 Route 10 West

East Hanover, NJ 07936

White Plains

29 Tarrytown Road

White Plains, NY 10607

Garden City

1070 Old Country Road

Garden City, NY 11530

How Good is Saks Fifth Avenue Off 5th's Customer Service?

Allan L Dcz
Allan L Dcz
Feels Satisfied | Jun 20, 2023

After my initial frustration trying to place an order on line I called customer service and they processed it to my satisfaction.

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Hana Lhn
Hana Lhn
Feels Neutral | Apr 15, 2023

Saks offf fifth has been timely in refunds and deliveries until the current incident

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Colman Ywr
Colman Ywr
Feels Satisfied | Mar 10, 2023

Great customer experience from the Customer Service Representative!

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Lezlie Lxq
Lezlie Lxq
Feels Neutral | Jan 08, 2023

Very effective courteous. The wait wasn’t too long to speak to a representative..

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Izek Gue
Izek Gue
Feels Satisfied | Jan 01, 2023

The customer service rep saw very helpful and work through my problem very quickly and was very professional.

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Satori Dkz
Satori Dkz
Feels Neutral | Dec 20, 2022

The person that helped me find my order snd credit my credit card and reorder my stuff was extremely helpful, patient courteous and could not have been nicer.
My issue is with finding a phone number for customer service who does not have a capital one card. I shop a lot at Saks off 5th, and like to shop there, but was very frustrated with trying to get someone to help me with my problem.

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Summary of Saks Fifth Avenue Off 5th Customer Service Calls

10:48 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Saks Fifth Avenue Off 5th?

Shipping and Delivery Question:

  • “I didn't get to 25% discount”
  • “Notification of package delivered but don't have the package”
  • “I have an order for delivery and I did not receive it, the delivery company took the wrong door”

Return/ Replace Question:

  • “Return”
  • “Returned”
  • “I did return a package since February 24, 2023, they received it but I didn't receive the money back.”

Request for Information Question:

  • “Representative”
  • “My order is not going through but it did have confirmation sit deleted out as I open account with Saks fifth Ave”
  • “Place 2 orders but want to check if a store has them in nj”

Payments and Charges Question:

  • “Make a payment”
  • “Why I got charged for shipping and my purchase over $400”
  • “Forgot to put discount code in”

Cards Question:

  • “Can't use my card”
  • “Trying to place order with gift card”
  • “Pay card”

Refund Question:

  • “Refund”
  • “Overseas call center cannot interpret English and is trying to withhold the refund. I am do.”
  • “I have been trying to get my refund for 4months now in still haven't received it”

Product/ Service Question:

  • “Item damaged”
  • “Defective product”
  • “Broken shoe”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order cancellation”
  • “Cancel order just placed”

Website/ Application Question:

  • “To correct my phone number on your site”
  • “To pay for an order that wasn’t going through on their website. Ultimately determined their was a glitch in the system and it was handled by a customer rep to my satisfaction. I’d like to withdraw my complaint.”
  • “I couldn't get my reward from order online”

Staff Question:

  • “Customer service”
  • “Need to reach customer service”
  • “Customer service issue”

Account Question:

  • “Forgot to add promo code in”
  • “Account isues”
  • “Blocked account”

Employment Question:

  • “Need my W2 form”

Other Question:

  • “Shoes hurt the heel of my feet, after one wear”
  • “Apply my birthday promotion”
  • “Promotion item sale”


Related Companies

HBC, Lord And Taylor, Saks Fifth Avenue, Saks OFF 5TH, Hudsons Bay


Saks Fifth Avenue Off 5th is a retailer having its corporate office in Jackson, Mississippi. Saks Fifth Avenue Off 5th is a daughter company of Saks group of companies. At Saks Fifth Avenue Off 5thwomen will find a large collection of designer clothing and accessories. Top selling brands at Saks Fifth Avenue Off 5th showcase such labels as Army by Yves Salomon, Lilly Pulitzer, Timo Weiland, Yummie Tummie, and 19 Cooper among others. Shoes lineup at Saks Fifth Avenue Off 5th presents a selection of trendy footwear including flats, pumps, sneakers, boots, and wedges, etc. Bag department showcases clutches, Hobo bags, satchels, cross body and other accessories.

Saks Fifth Avenue Off 5th reviews and complaints
Area Served

USA, Asia

Payment Methods


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