Contact Saks Fifth Avenue Off 5th Customer Service
How to Reach a Person at Saks Fifth Avenue Off 5th
Toll-Free Number:
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1-866-601-5105
Customer Service:
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1-866-461-2323Corporate Gift Cards
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1-800-221-8340SaksFirst Store Card
Sales/ Reservations:
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1-732-357-1750Bridgewater, NJ
Customer Service:
Legal:
Media:
Saks Fifth Avenue Off 5th Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Saks Fifth Avenue Off 5th Phone Number | 1 (866) 601-5105 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 10 minutes |
| Most Popular Saks Fifth Avenue Off 5th Email Address | service@saksoff5th.com |
| Issue Resolution Rate | Low (15% reported full resolution) |
| Saks Fifth Avenue Off 5th Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Customer Effort Score | High Effort |
| Prepare before the call to Saks Fifth Avenue Off 5th | Order id or tracking number, first and last name or email |
Contact Information
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 11:00pm (EST)
Mailing Address:
P.O. Box 10327
Jackson, MS 39289
Locations:
New York
125 East 57th Street
New York, NY 10022
Paramus
120 Bergen Town Center
Paramus, NJ 07652
Brooklyn
850 Third Ave
Brooklyn, NY 11232
Elizabeth
651 Kapkowski Road
Elizabeth, NJ 07201
East Hanover
200 Route 10 West
East Hanover, NJ 07936
White Plains
29 Tarrytown Road
White Plains, NY 10607
Garden City
1070 Old Country Road
Garden City, NY 11530
Summary of Saks Fifth Avenue Off 5th Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Saks Fifth Avenue Off 5th?
Shipping and Delivery Question:
- “Delay order ; missing item”
- “Wrong merchandise received”
- “Missing order”
Return/ Replace Question:
- “Return status”
- “Return”
- “Exchange”
Request for Information Question:
- “Question about items”
- “Address update”
- “Contact with vegan luxury Women clothing buyer as a new vendor.”
Product/ Service Question:
- “I just placed an order and I don't have confirmation that my order was placed”
- “Damaged merchandise”
- “Purchase”
Payments and Charges Question:
- “Receipt”
- “Make a payment”
- “Why I got charged for shipping and my purchase over $400”
Cards Question:
- “Gift card balance”
- “Want to use my Saks Card”
- “Can't use my card”
Refund Question:
- “Refund”
- “Overseas call center cannot interpret English and is trying to withhold the refund. I am do.”
- “I have been trying to get my refund for 4months now in still haven't received it”
Activation/ Cancellation Question:
- “Cancel order”
- “Order cancellation”
- “Cancel order just placed”
Account Question:
- “Forgot to add promo code in”
- “Account isues”
- “Blocked account”
Website/ Application Question:
- “To correct my phone number on your site”
- “To pay for an order that wasn’t going through on their website. Ultimately determined their was a glitch in the system and it was handled by a customer rep to my satisfaction. I’d like to withdraw my complaint.”
- “I couldn't get my reward from order online”
Staff Question:
- “Customer service”
- “Need to reach customer service”
- “Customer service issue”
Employment Question:
- “Need my W2 form”
Other Question:
- “Absolutely horrible”
- “Loss car keys”
- “Jewelry fit”
About
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Saks Fifth Avenue Off 5th is a retailer having its corporate office in Jackson, Mississippi. Saks Fifth Avenue Off 5th is a daughter company of Saks group of companies. At Saks Fifth Avenue Off 5thwomen will find a large collection of designer clothing and accessories. Top selling brands at Saks Fifth Avenue Off 5th showcase such labels as Army by Yves Salomon, Lilly Pulitzer, Timo Weiland, Yummie Tummie, and 19 Cooper among others. Shoes lineup at Saks Fifth Avenue Off 5th presents a selection of trendy footwear including flats, pumps, sneakers, boots, and wedges, etc. Bag department showcases clutches, Hobo bags, satchels, cross body and other accessories.
USA, Asia
