Saks Fifth Avenue Off 5th Phone Numbers and Emails

Toll-Free Number:

  • (866) 601-5105
Send Message

Customer Service:

  • (866) 461-2323
    Corporate Gift Cards
  • (800) 221-8340
    SaksFirst Store Card

Sales/ Reservations:

  • (732) 357-1750
    Bridgewater, NJ
  • (347) 464-5715
    Brooklyn, NY
  • (845) 928-4351
    Central Valley, NY
  • (631) 254-0684
    Deer Park, NY
  • (973) 434-0346
    East Hanover, NJ
  • (516) 228-2165
    Garden City, NY
  • (212) 634-0730
    New York, NY
  • (201) 291-1949
    Paramus, NJ
  • (908) 353-7257
    SaksFirst World Elite Mastercard
  • (732) 460-0020
    Shrewsbury, NJ
  • (203) 388-1988
    Stamford, CT
  • (914) 461-2034
    White Plains, NY

Saks Fifth Avenue Off 5th Emails:

Customer Service
Corporate Gift Cards
Privacy Inquiries
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Saks Fifth Avenue Off 5th Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • Saks Fifth Avenue Off 5th Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Saks Fifth Avenue Off 5th is 8666015105. 71% of consumers used this number to address their issues and concerns.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 11 minutes.

  • Be prepared for the call as Saks Fifth Avenue Off 5th may ask you for the following information to identify you as a customer: order id, first and last name or email.

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Contact Information

Corporate Office Address:

Saks Direct, Inc.
362 Ninth Avenue
New York, New York 10001
United States

Other Info (opening hours):


Monday - Friday: 7:00am - 11:00pm (EST)

Mailing Address:

P.O. Box 10327

Jackson, MS 39289


New York

125 East 57th Street

New York, NY 10022


120 Bergen Town Center

Paramus, NJ 07652


850 Third Ave

Brooklyn, NY 11232


651 Kapkowski Road

Elizabeth, NJ 07201

East Hanover

200 Route 10 West

East Hanover, NJ 07936

White Plains

29 Tarrytown Road

White Plains, NY 10607

Garden City

1070 Old Country Road

Garden City, NY 11530

More contact details

Saks Fifth Avenue Off 5th Rating Based on 1 Review

Rating details

more details
Advertised vs Delivered
Discounts and Special Offers
Delivery Service

Rating stats

Rating trend

How Good is Saks Fifth Avenue Off 5th's Customer Service?

Javoni Gay
Javoni Gay
Feels Disappointed | May 14, 2024

Don’t seem to value long term loyal customers like they used to

Read full quote
Rhet Wia
Rhet Wia
Feels Disappointed | Nov 30, 2023

Dreadful, I was attempting to get a gift receipt for my purchase and the 2 people I spoke with didn’t know what a gift receipt was and even after my explaining what it was they could not help me additionally, I had great difficulty understanding their accents.

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Jozette Gqc
Jozette Gqc
Feels Satisfied | Nov 24, 2023

My overall experience with customer service was fantastic. They listened to what I had to say about my concerns. They also sympathized with me by saying they understood why I was upset.

Read full quote
Allan L Dcz
Allan L Dcz
Feels Satisfied | Jun 20, 2023

After my initial frustration trying to place an order on line I called customer service and they processed it to my satisfaction.

Read full quote
Hana Lhn
Hana Lhn
Feels Neutral | Apr 15, 2023

Saks offf fifth has been timely in refunds and deliveries until the current incident

Read full quote
Sonja F Dkr
Sonja F Dkr
Feels Satisfied | Mar 10, 2023

Great customer experience from the Customer Service Representative!

Read full quote

Summary of Saks Fifth Avenue Off 5th Customer Service Calls

10:48 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Saks Fifth Avenue Off 5th?

Shipping and Delivery Question:

  • “Wrong merchandise received”
  • “Missing order”
  • “Packages not receivef”

Return/ Replace Question:

  • “Exchange”
  • “Return”
  • “Returned”

Request for Information Question:

  • “Question about items”
  • “A question regarding a purchase”
  • “Question about a security tag”

Payments and Charges Question:

  • “Make a payment”
  • “Why I got charged for shipping and my purchase over $400”
  • “Forgot to put discount code in”

Cards Question:

  • “Gift card balance”
  • “Want to use my Saks Card”
  • “Can't use my card”

Product/ Service Question:

  • “I just placed an order and I don't have confirmation that my order was placed”
  • “Damaged merchandise”
  • “Item damaged”

Refund Question:

  • “Refund”
  • “Overseas call center cannot interpret English and is trying to withhold the refund. I am do.”
  • “I have been trying to get my refund for 4months now in still haven't received it”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order cancellation”
  • “Cancel order just placed”

Website/ Application Question:

  • “To correct my phone number on your site”
  • “To pay for an order that wasn’t going through on their website. Ultimately determined their was a glitch in the system and it was handled by a customer rep to my satisfaction. I’d like to withdraw my complaint.”
  • “I couldn't get my reward from order online”

Staff Question:

  • “Customer service”
  • “Need to reach customer service”
  • “Customer service issue”

Account Question:

  • “Forgot to add promo code in”
  • “Account isues”
  • “Blocked account”

Employment Question:

  • “Need my W2 form”

Other Question:

  • “Loss car keys”
  • “Jewelry fit”
  • “Quest”


Related Companies

HBC, Lord And Taylor, Saks Fifth Avenue, Saks OFF 5TH, Hudsons Bay


Saks Fifth Avenue Off 5th is a retailer having its corporate office in Jackson, Mississippi. Saks Fifth Avenue Off 5th is a daughter company of Saks group of companies. At Saks Fifth Avenue Off 5thwomen will find a large collection of designer clothing and accessories. Top selling brands at Saks Fifth Avenue Off 5th showcase such labels as Army by Yves Salomon, Lilly Pulitzer, Timo Weiland, Yummie Tummie, and 19 Cooper among others. Shoes lineup at Saks Fifth Avenue Off 5th presents a selection of trendy footwear including flats, pumps, sneakers, boots, and wedges, etc. Bag department showcases clutches, Hobo bags, satchels, cross body and other accessories.

Saks Fifth Avenue Off 5th reviews and complaints

Saks Fifth Avenue Off 5th is ranked 1964 out of 5141 in Footwear and Clothing category

Area Served

USA, Asia

Payment Methods


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