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September 15, 2015 at around 7:40 PM. me and my husband went to The Safeway store at Marion Street, Winnipeg to find a birthday cake for our child.

We went to the bakery area and decided to get a cake, but no body there. We saw a sign that we can ask help from the customer service. We went there and there were two times announcements to get the customer service at the bakery area. We had been waited for almost 30 minutes but no one came.

My husband went to ask for help again as we can't do it by ourselves. Waited for another 10 more minutes but no one came, my husband became angry about the service. The lady at the cashier told us that they are closed. Then we went to the cashier asking to get a floating balloon which already prepared at the cashier, the guy responded that we needed to contact the customer service whether we can buy it.

(I was amazed of how these cashier were train to response to their customers, by being pushing away to customer services but no one is working there!) I asked him back that should I contact by myself or is you to contact? ( I think it is his job not me) a minute later, the customer service appeared and started to complained that she went to the bakery area and couldn't find us, while I heard another cashier saying that "the big people is here!" This made me so angry but I didn't want to response to her. I wanted to complain that this shouldn't be the practice for employee to say that to customers. I didnt expect any special treat at all, just a regular services that Safeway can do simply.

We are very disappointed.

We always purchase grocery from Safeway. Today, I m reluctant to go.

Reason of review: Poor customer service.

Location: Winnipeg, Manitoba

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