Contact Saddleback Leather Customer Service

If you would like to put your concerns in writing and send them to customer care, you can use the Saddleback Leather email addresses. For general inquiries, email ihaveaquestion@saddlebackleather.com. For corporate or group gifts or events, you can send your email to corporate@saddlebackleather.com. Customer service reads all emails received and will respond within 2 to 3 working days. You can also send a detailed letter to the corporate office address, Saddleback Leather Co., 105 Speer Ave. Ste. 4, Azle, Texas 76020, United States. If you need an immediate response, please call customer care.

Saddleback Leather's customer service hours are from 9:00 AM to 5:00 PM CST, Monday through Friday. The support team is available via live chat and by phone during these hours. Outside these hours, you can still send emails, and customer service will respond as soon as possible during business hours. The curbside pickup hours are Monday through Friday, 10 AM to 4 PM CST. Customer service is closed on Saturday and Sunday.

Via the Saddleback Leather website, you can get super-fast answers from thousands of owners in one of the private Saddleback communities. Click here or on the website to link to these communities. It’ll take about 3.2 seconds to get an unbiased answer from them. To start a live chat, click the 'Wanna Chat?' icon located at the bottom-right corner of the page. If it's not there, it means customer service is offline. You will also find answers to many of your questions by visiting the FAQs section on the website.