Saatva Phone Numbers and Emails

Toll-Free Number:

  • (877) 672-2882

Customer Service:

  • (888) 834-6394
    Saatva New York, NY
  • (415) 573-2399
    Saatva San Francisco, CA
  • (202) 964-5600
    Saatva Washington, DC
  • (877) 597-0583

Saatva Emails:

Customer Service
Design Trade Concierge
Media
Press Inquiries
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Saatva Contact Information

Saatva Website:

Saatva Help Center:

Corporate Office Address:

Saatva, Inc.
19-02 Whitestone Expressway, Suite 201
Whitestone, New York 11357
United States

Other Info (opening hours):

Other Locations:

Saatva New York

969 Third Ave.

New York, NY 10022


Saatva Washington DC

1714 14th Street NW

Washington, DC 20009


Saatva San Francisco

128 Post Street

San Francisco, CA 94108

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Saatva Rating Based on 6 Reviews

Rating details

2.3
more details
Customer service
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Price Affordability

Rating stats

Rating trend

Summary of Saatva Customer Service Calls

21 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Saatva Customer Service?

Request for Information Question:

  • “Looking for model number and/or remote app for base”
  • “Question about foundation”
  • “Haven't received email confirmation of bed delivery, as promised.”

Return/ Replace Question:

  • “Return mattress”

Shipping and Delivery Question:

  • “Delivery”

Payments and Charges Question:

  • “Honor discount”

Product/ Service Question:

  • “Damaged replacement platform”

Other Question:

  • “Matress not level”
  • “Take pod of email”
  • “Did you get my order”

About

Saatva Return Policy
To read more: https://www.saatvamattress.com/return-policy.html
Saatva Delivery Policy
To read more: https://www.saatvamattress.com/delivery-day-instructions.html
Saatva Warranty
Rest assured Saatva have some of the friendliest warranties in the industry. www.saatvamattress.com warrant that Company's American made luxury mattresses will be free from defects in workmanship and materials for a NON-PRORATED period of 15 years. For the first 2 years of the 15 year non-prorated warranty, The Saatva Company will replace The Customer's mattress with a brand new Saatva at absolutely no charge to The User of Website if deemed defective. Absolutely no other charges. Separately, and solely at The User's option, The Saatva Company offers the unprecedented "Fairness Replacement Option" should The Customer's bed be deemed defective. There are too many conflicts and arguments between mattress stores and their customers as to determining actual defects. It's unfair to The User of Website and the "Fairness Replacement Option" has completely eliminated any warranty issue being a hassle for The Client of Saatva
To read more: https://www.saatvamattress.com/warranty.html
Saatva Terms of Service
Welcome to Company's website, Saatvamattress.com, made available to The User of company services by or on behalf of Saatva, Inc. (the "Company", "Saatva", Saatva's', www.saatvamattress.com or The Company). The Customer's access to Company's website is subject to the following Terms of Use ("Terms of Use"). These Terms of Use set forth the legally binding terms for The User's use of Saatvamattress.com, including any and all webpages related thereto (collectively, the "Website"), and any services offered by Saatva in connection with Saatva's' Website and will remain in full force and effect while The User use Company's Website or services. The User of company services are authorized to use such services and Saatva's' Website only if The Customer agree to abide by all applicable laws, rules and regulations and these Terms of Use. Please read these terms of use carefully before using the website as they contain important information regarding The Customer's legal rights and obligations.
To read more: https://www.saatvamattress.com/terms.html
Saatva Privacy Policy
Thank The Customer for accessing the Saatva.com Website ("Site") operated by Saatva, Inc. Saatva respect The Client's privacy and want to protect The User's personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how The Company collect, use and (under certain conditions) disclose The Client's personal information. This Privacy Policy also explains the steps www.saatvamattress.com have taken to secure The Customer's personal information. Finally, this Privacy Policy explains The Customer's options regarding the collection, use and disclosure of The Client's personal information. By visiting the Site directly or through another site, The Customer accept the practices described in this Policy. This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of The Client's personal information. Website are not responsible for the content or privacy practices on any web site not operated by Saatva Inc. to which the Site links or that links to the Site.
To read more: https://www.saatvamattress.com/privacy-policy.html
Saatva FAQ
Saatva shuns commissions as Website give honest guidance for The Customer's next mattress purchase be it from www.saatvamattress.com or another source. Never at Saatva. At Saatva, Website are all about luxury, value and convenience. There will be "absolutely" no restocking fees. However, www.saatvamattress.com can never guarantee this scenario on any specific order. Saatva will try to expedite. www.saatvamattress.com would generally recommend purchasing Company's entire system, both mattress and foundation. The Client's mattress warranty remains in place even when using The Customer's foundation/ box spring. Website only recommend the slimmer version if The Client's platform has a very low headboard. There is absolutely no difference in feel between a regular foundation and a split foundation. Saatva's' metal frames are 7.5" high. Delivery includes total set up and placement of The User's mattress set, including the metal frame.
To read more: https://www.saatvamattress.com/faq.html
Top Saatva Services

Customer Care

Saatva Pros and Cons

Pros: Trial period, Online purchase, Online purchase and free delivery, Free delivery

Cons: Does not meet their promise, Warranty service for faulty product, Too risky, Cannot review quality before purchase, 99 dollar return fee

Saatva reviews and complaints

Saatva is ranked 44 out of 284 in Bed and Bath category

Area Served

USA

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