About a year and a half ago, we bought an investment property from Ryan. Having had a decent experience during that process we went to Ryan again when we were looking for a personal property (single family home) We went to the Estates at Patapsco park and to our surprise, the experience there was completely opposite to our prior experience.
We told the sales rep Nina about comparable deals we were getting from KB Homes and she was extremely rude and told us that we weren't really interested in buying a home !!! That is ridiculous saying that to someone who would have been a return customer within 2 years.
Needless to say we went with KB Homes, got a great deal and were probably saved from getting a bad deal with Ryan. I'm sure Ryan doesn't care about losing a customer but its amazing that their sales people can behave this way.
Product or Service Mentioned: Ryan Homes Sales Representative.
Reason of review: Poor customer service.