Charlotte, North Carolina
Not resolved
3.3
Details
Price Affordability
Product or Service Quality
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My worse problem is the shortcuts they take in trying to correct problems. Customer service after the sale is horrible.

We were lied to about the incentives to sign "this weekend." They filled a void behind an improperly installed window with garbage bags and wood scraps. Fortunately I insisted it be fixed before closing, should have done the same with other problems.

House didn't fit on lot, so corner of porch was cut off after being promised it could be shifted to one side. Gaps in wood floors, curb stone installed instead of sloped apron on driveway, took 6 weeks to get corrected resulting in $2400 damage to my car.

Product or Service Mentioned: Ryan Homes House Construction.

Reason of review: Damaged or defective.

Monetary Loss: $2400.

Preferred solution: Let the company propose a solution.

Ryan Homes Pros: Floor plans, Location.

Ryan Homes Cons: Never accept responsibility for poor quality poor decisions, Willingness to accept responsibility for actions.

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