Durham, North Carolina
2.7
Details
0 comments

Was sold LVT flooring and received vinyl plank, an inferior product. They refused to replace or refund $ and also acknowledged others have complained about same issue.

The blow ball used to test waste, water lines, etc was never removed resulting in a flood on 1st floor. Area manager was hesitant about covering costs for hotel stay while Serv Pro removed flooring, baseboards, and set-up dehumidifiers for 3 days. Parents were visiting during this time period.

Tried to patch bathroom floor vs replace due to their error. I could see the glue and cut marks where the patch was. I was told it would be replaced and they tried to cut corners.

Electical outlets don't work, garbage disposal stopped working, deadbolt on front door would not work (only lock).

Five walkthroughs before closing (last was two hours before closing) and their was still a laundry list of items to be completed.

Builder did not bother to contact Time Warner Cable resulting in no cable service. It took four weeks to finally get internet service (no other options in the area).

Contractors work in the dark with flashlights.

Product or Service Mentioned: Ryan Homes House Construction.

Reason of review: Bad quality.

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