I have owned a Ryan Home for 8 years in PA. and for the first 6 our bay window leaked. Ryan opened up the ceiling to locate the leak which took several winter months. Our dining room could not be used for the holidays and our heating bill was unbelievable. Furniture was ruined in the process and we lost family photo's.
Also, we have has a leak where the frame meets the poured concrete basement every time it rains heavily. The leak is under the front door and Ryan customer service has stated it is my fault and will have nothing to do with the problem. I have maintenanced the front door and step but the leak still persists.
Our upgraded rugs (beige) have lumps and dirty where they carpet meets the walls - also my fault. We have tried to have them cleaned but the black discoloration can not be removed by steam cleaning and the rugs need to be replaced.
There too numerous other defects to list that they would not correct. We have photos of all the issues to prove the poor construction and workmanship by it sub-contractors.
Once Ryan get your money they then want nothing to do with you !!
We would never recommend a Ryan Home or NVR to anyone.....