Pittsburgh, Pennsylvania
Not resolved
1 comment

We built a Ryan Townhome in Canonsburg approximately 10 years ago. It was a nightmare from the very beginning.

Can't adequately explain how many problems we had and all the redos had to be made--paint, cabinets, wooden floors, electrical, plumbing, etc. To their credit, they came back numerous time in an attempt to fix these issues. We also had them build a trax deck and after a while found that there was a problem with the material that they used. It had unsightly spots all over.

I have written Ryan more than once over the past several months asking what could be done and they never even gave me the courtesy of a reply. Very very disappointed!!!!!!!!!!!!

Product or Service Mentioned: Ryan Homes House Construction.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Anonymous
#1358339

The spots on your deck is likely mold. Trex is noted for that.

You have to clean it.

Sounds to me like no one would want to build for you. You should buy a resale next time I hear the customer service is great :)