Nashville, Tennessee
Not resolved
1.0
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Reliability
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This is aggravating because we have been dealing with and trying to fix this issue for 15 years+ as if it were our fault.

We just had the air conditioning "specialists" leave our home and they have determined the installation of our unit and the piping to go with it is incompatible. the unit that was installed is too small for the size of the home. that we should have had two units installed. we have struggled for the last 15 years trying to get the temperature upstairs to a comfortable level. it is freezing in the winter and heats to 90+ degrees in the summer. Ryan homes I believe is privy to the short cuts they take when building homes. several years ago we had to replace the floor to the entire second level (the ice maker hose popped off of the back of the refrigerator... overnight)- when the installers pulled up the carpet, linoleum, and hardwood- they saw that Ryan homes did not install the black layer (underpayment) under the hardwood.

The plumbing is absolutely horrible.

We are looking to hold Ryan Homes accountable and need information on how to go about it. If anyone has any helpful information we would appreciate it.

Product or Service Mentioned: Ryan Homes Air Conditioner Installation.

Reason of review: Bad quality.

Monetary Loss: $30000.

Preferred solution: Let the company propose a solution.

Ryan Homes Cons: Lack of actions taken to correct issues after contruction.

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