The RxBenefits customer service main telephone number is the toll-free number (800) 377-1614. You can also send a message to this number. Other dedicated numbers include client services at (800) 334-8134 and member services at (205) 980-8384. All the available numbers are listed on the website. Customer service provides information about what medication is covered and what tier it falls into. It also helps find in-network retail pharmacies. People can call customer service about home delivery prescriptions and status updates. It helps you with prior authorisations and appeals. You can contact customer service Monday through Friday from 7 AM to 8 PM CT.
To communicate in writing with customer service, you can use the RxBenefits email addresses. For member services, send your email to customercare@rxbenefits.com. For an immediate response, it is better to call customer service than email it. Send your email to clientservices@rxbenefits.com if you have any concerns. For general information and business development inquiries, use the generalinfo@rxbenefits.com email address.
RxBenefits headquarters is located in Alabama in the United States. The mailing address is RxBenefits, Inc., PO Box 382377 3700, Colonnade Pkwy, Ste 600, Birmingham, Alabama 35243, United States. You can request an appointment with a senior representative if you encounter problems with unresolved issues. People who can’t visit the office are welcome to mail detailed letters about their concerns to headquarters.
You can contact customer service online via the RxBenefits website. Clients who are a plan member already can log in to the “My RxBenefits” portal, where they can view their benefit information and check their claims history. Alternatively, click on “Contact Us”. This page offers forms for general questions, employer questions, and the contact request form for someone from customer service to contact you. You can follow customer service live on Facebook and LinkedIn.
